Desktop Support Specialist
hace 2 días
* Provide technical support for desktop and mobile devices, including troubleshooting, maintenance, and upgrades
* Collaborate with the Service Desk team to resolve end-user issues
* Install, maintain, and upgrade equipment and associated infrastructure
* Run diagnostic tests to isolate system problems and implement proactive measures
* Provide expert-level support for Windows, OS-X, and MS Office software
* Utilize remote support technologies, such as Remote Desktop and VNC
* Identify, research, and resolve technical problems, including forming an RCA and documenting the process
**Requirements**:
* 2+ years of experience in a fast-paced IT environment
* Excellent customer service and communication skills
* Strong technical skills, including A+ Certification or equivalent experience
* Ability to commute or relocate to Silao, Gto.
**What We Offer**:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
If you are a motivated and skilled IT professional looking for a new challenge, please submit your application.", "**About Us**": "Sybex Support Services is a leading provider of IT support services, dedicated to delivering exceptional customer service and technical expertise. We are committed to building long-term relationships with our clients and employees, and we are seeking talented individuals to join our team.", "**Contact Information**": "For more information, please visit our website or contact us at [insert contact information]."}
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