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IT Support Specialist

hace 2 meses

Juárez, Chihuahua, México Milestone A tiempo completo

Overview

We are seeking a skilled Help Desk Technician to provide technical support and services to our internal users. The ideal candidate will have experience in troubleshooting and resolving complex technical issues, as well as providing excellent customer service and communication skills.

Key Responsibilities

  • Provide technical support and assistance to internal users via phone, email, and in-person
  • Troubleshoot and resolve complex technical issues using advanced troubleshooting techniques and technical skills
  • Collaborate with internal teams to resolve technical issues and improve overall system performance
  • Develop and maintain technical documentation and knowledge base to ensure consistency and accuracy
  • Stay up-to-date with the latest technical trends, tools, and best practices to ensure continuous improvement

Requirements

  • Minimum 1-2 years of experience in a Help Desk or technical support role
  • Advanced technical skills, including Mac and PC troubleshooting, network configuration, and software troubleshooting
  • Excellent communication and customer service skills, with the ability to effectively communicate technical information to non-technical users
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong analytical and problem-solving skills, with the ability to think critically and resolve complex technical issues

Working Conditions

The Help Desk Technician will work in a dynamic and collaborative environment, with a team of experienced technical professionals. The ideal candidate will be able to work independently and as part of a team, with a strong commitment to providing exceptional customer service and support.

Benefits

Milestone offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer opportunities for professional development and growth, as well as a collaborative and dynamic work environment.