Senior Adoption Specialist
hace 5 días
We're seeking a highly skilled and experienced professional to join our team as a Senior Adoption Specialist. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their strategic objectives through the effective adoption of our 6Sense technology.
Key Responsibilities- Project Delivery: You will be responsible for quarterbacking project delivery, working closely with customers to understand their strategic priorities and develop tailored solutions to meet their needs.
- Customer Success: As the primary point of contact for customers, you will ensure seamless project execution, proactively resolving issues and ensuring on-time delivery across programs.
- Strategic Impact: You will work with customers to identify end-to-end workflows and translate them into business and technical requirements, helping to prioritize use cases to meet business objectives and generate positive ROI.
- Knowledge Partner: As a 6Sense expert, you will provide strategic guidance to customers, sharing best practices and expertise to drive successful adoption and onboarding.
- Collaboration: You will work closely with internal teams, including sales, marketing, and product, to ensure implementation expectations are set accurately and customers receive the support they need to succeed.
- Experience: 5-7+ years in an enterprise software customer-facing role, with a strong background in project management, customer success, and strategic account management.
- Skills: Excellent project management and organizational skills, excellent interpersonal and presenting skills, ability to manage multiple projects simultaneously, and a strong understanding of the marketing tech stack.
- Desired Qualifications: Familiarity with marketing automation, CRM, and related applications, experience working closely with B2B demand gen, marketing operations, sales operations, and analytics teams.
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