Senior Applications Support Engineer
hace 4 semanas
About the Role
In this opportunity as a Senior Applications Support Engineer, you will:
- Collaborate with application development teams to deliver operational readiness for new applications and features.
- Partner with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Be responsible for monitoring and analyzing business operational and technical key metrics.
- Articulate complex problems, concepts, and solutions to varied audiences.
- Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
- Participate in complex initiatives such as large-scale upgrades.
- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Ensure documentation, processes, and procedures are updated regularly.
- Participate in a continuous learning culture and curiosity about emerging technologies.
About You
You're a fit for the role if your background includes:
- Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
- 5 Years of experience in software development and/or technology infrastructure and operations.
- Fluent in speaking and writing English.
- Experience in supporting applications built on modern application architecture and cloud infrastructure, JavaScript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
- Strong customer service, problem-solving, organizational, and conflict management skills.
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Hands-on experience with programming and scripting languages.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL knowledge.
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