Senior Applications Support Engineer

hace 4 semanas


Xico, México Thomson Reuters A tiempo completo

About the Role

In this opportunity as a Senior Applications Support Engineer, you will:

  • Collaborate with application development teams to deliver operational readiness for new applications and features.
  • Partner with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Be responsible for monitoring and analyzing business operational and technical key metrics.
  • Articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and curiosity about emerging technologies.

About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • 5 Years of experience in software development and/or technology infrastructure and operations.
  • Fluent in speaking and writing English.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, JavaScript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL knowledge.


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