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Healthcare Clinical Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Ntt Data A tiempo completo
Job Summary

We are seeking a skilled Clinical Service Desk Agent to join our team at NTT DATA. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our customers.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Track and document customer interactions, including comments and incident tickets.
  • Drive resolution of incidents on a 24/7 desk, ensuring that customer needs are met.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high-speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs. if needed for equipment setup.
Requirements
  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.
Preferred Qualifications
  • Experience in a call center environment.
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills (both verbally and in writing).
  • Strong listening capabilities to fully understand caller's needs/requests.
  • Exceptional ability to work optimally in a fast-paced environment.
About NTT DATA

NTT DATA is a leading IT services provider, and we offer a comprehensive benefits package to our employees. We are committed to providing exceptional support to our customers and are seeking a skilled Clinical Service Desk Agent to join our team.