Technical Support Associate
hace 2 semanas
**Job Summary:**
At Rackspace Technology, we're seeking a highly skilled Technical Support Associate to join our team in Mexico. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support via phone, chat, and tickets.
**Key Responsibilities:*
- Handle customer support requests primarily via phone, chat, and tickets.
- Escalate support requests as necessary to the appropriate escalation path.
- Provide technical troubleshooting of product offerings and offer solutions that satisfy customers.
- Proactively seek opportunities to educate and solve for future technical challenges a customer may face.
- Create and maintain customer loyalty by serving customers above and beyond their expectations.
**Requirements:*
- Exhibit a strong desire to learn technologies.
- Possess an outgoing personality with a great attitude.
- Show highly organized skills, quick learning abilities, and an ability to work in a team environment.
- Demonstrate strong written and verbal communication skills.
- Hold a high school diploma or equivalent.
- Hold MCSA for Office 365, A+, Network+ certifications (desirable).
- Have experience with help desk/ticketing systems.
- Be proficient in English with advanced fluency.
**Compensation:
The estimated annual salary for this position is approximately $30,000-$50,000 depending on qualifications and location. This compensation includes additional benefits such as medical insurance, paid time off, and professional growth opportunities.
**Discover your inner Racker:**
Rackers are known for their exceptional teamwork, innovative problem-solving skills, and dedication to delivering outstanding results. If you're passionate about technology, enjoy working collaboratively, and strive for excellence, then this role might be perfect for you
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