Cloud Operations Manager, AWS Managed Services

hace 6 días

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

About the Role:

As a Cloud Operations Manager at Amazon Web Services Mexico S. de R.L. de C.V., you will be part of a team that provides ongoing management of the AWS infrastructure to corporate clients without an internal team of engineers to oversee that piece of support. This team is designed to help corporate clients accelerate cloud adoption, simplify deployment, migration and management using automation as well as machine learning.

Key Responsibilities:

  • Define and Execute Business Priorities: Defining strategic goals for the team, planning and documenting key projects and initiatives, and tracking the progress of initiative outcomes against goals to ensure the team remains unblocked and focused.
  • Team and Performance Development: Performance and career management for the team, mentoring all members to maintain a well-rounded, world-class organization.
  • Operational Excellence: Upholding and driving operational excellence across the site and globe, driving best practices with a focus on outcomes for our customers, identifying and owning local and global initiatives to optimize our highly customer-focused operational teams.
  • Recruiting and Hiring: Attracting and selecting top talent to join the team.
  • Customer Advocacy: Being the voice of the customer and working with internal AWS resources to ensure that customer SLAs are met, raising internal awareness of customer-impacting bugs and/or issues, and driving the appropriate prioritization for fixes and/or responses.

A Day in the Life:

As a Cloud Operations Manager, your core role will be to provide leadership and management needs to our operations engineers, working hand-in-hand with senior stakeholders on opportunities to improve our operational practices, and working across customer organizations and multiple AWS teams to ensure customers receive bar-raising service.

About the Team:

At Amazon Web Services Mexico S. de R.L. de C.V., we value diverse experiences and encourage candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating. We provide a robust suite of products and services to power businesses, and our customers trust us for our reliability and scalability.

Work/Life Balance:

We strive for flexibility as part of our working culture, recognizing that achieving success at work should never come at the expense of sacrifices at home. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture:

We foster a culture of inclusion that empowers us to be proud of our differences. Our employee-led affinity groups and ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth:

We continuously raise our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

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