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Executive Support Specialist

hace 2 meses

Xico, México Kroll A tiempo completo

About the Role:

We are seeking an experienced Executive Support Specialist to provide senior-level support, act as a service line expert for administrative tasks, and train the team as needed. In addition to standard executive assistant responsibilities, this position requires providing first-level support and issue resolution to managers and remote teams.

Key Responsibilities:

  • Single point of contact & escalation for assigned service line and/or location for administrative services.
  • Support Executive Committee / Leadership (CXO level) with focus on specific services.
  • Build expertise within specific service business lines to extend support to senior leadership.
  • Manage the request queue for the service line/location with the remote team.
  • Utilize assigned assistants to process administrative requests/tasks while ensuring smooth operations in the office.
  • Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business.
  • Manage and prioritize information flow in a timely and accurate manner (calls, contacts, emails).
  • Support in organizing marketing events, webinars, and internal team social events.
  • Plan and organize client events.
  • Handle all incoming and outgoing post.
  • Maintain the client relationship management (CRM) database.
  • Organize travel and produce travel itineraries where applicable.
  • Provide full secretarial and EA support to the Managing Directors and wider team.
  • Manage diaries.
  • Perform any other tasks deemed necessary for the efficient running of the business.

Requirements:

  • Previous experience of working with senior management and taking responsibility for projects.
  • Advanced skills in Word, Excel, and PowerPoint.
  • Experience in a similar field, such as financial services or accountancy.
  • Fast thinking, proactive, and confident working unsupervised using own initiative.
  • Strong attention to detail and high levels of integrity.
  • Clear, precise, and professional written and verbal communication skills.
  • Ability to provide solutions to problems and resolve issues diplomatically.
  • Capable of assisting in creating new and better client education and reporting systems.
  • Ability to analyze data, determine trends and applications, and report them clearly and correctly.
  • Capable of responding to stress in a fast-paced environment.
  • Self-motivated and productive working remotely.
  • Strong interpersonal skills and ability to quickly develop working relationships.
  • Affable and enthusiastic attitude towards teamwork.

About Kroll:

Kroll is a global leader in risk and financial advisory solutions. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights.