Strategic Risk Operations Lead
hace 7 días
Accertify is the leading digital platform assessing risk across the entire customer journey. We help maximize revenues and user experience while minimizing loss and customer friction.
As a Strategic Risk Services Team Manager, you will lead, mentor, and drive exceptional performance across a team of Fraud Analysts and Team Leaders. You will work closely with Strategic Risk Services Managers to ensure a deep understanding of Accertify's customers and optimal utilization of our platform.
Key Responsibilities:
- Leadership & Development: Lead a team of 15-30 Fraud Analysts and Team Leaders, fostering a culture of growth, collaboration, and high performance.
- Fraud Strategy & Analysis: Leverage deep knowledge of the Interceptas platform to teach and ensure optimal fraud analysis.
- Operational Excellence: Maintain a strong QA program to ensure accuracy and consistency within fraud analyst teams.
- Customer Engagement & Collaboration: Build and sustain strong relationships with customers, acting as a trusted advisor and regularly communicating team performance and risk opportunities.
- Training & Continuous Improvement: Lead fraud training sessions for new hires, existing team members, and cross-departmental visitors to ensure knowledge consistency.
Qualifications:
- 5+ years of experience with the Interceptas system
- 3+ years of leadership experience managing teams in a fast-paced environment
- Demonstrated passion for delivering exceptional customer experiences
- Strong consultative and relationship-building skills with internal stakeholders and customers
Location: Accertify Mexico City office location, requiring flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays.
Salary: $120,000 - $180,000 per year, depending on experience.
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