Strategic Risk Operations Lead

hace 7 días


Xico, México Accertify A tiempo completo
Lead Fraud Prevention Strategies

Accertify is the leading digital platform assessing risk across the entire customer journey. We help maximize revenues and user experience while minimizing loss and customer friction.

As a Strategic Risk Services Team Manager, you will lead, mentor, and drive exceptional performance across a team of Fraud Analysts and Team Leaders. You will work closely with Strategic Risk Services Managers to ensure a deep understanding of Accertify's customers and optimal utilization of our platform.

Key Responsibilities:

  • Leadership & Development: Lead a team of 15-30 Fraud Analysts and Team Leaders, fostering a culture of growth, collaboration, and high performance.
  • Fraud Strategy & Analysis: Leverage deep knowledge of the Interceptas platform to teach and ensure optimal fraud analysis.
  • Operational Excellence: Maintain a strong QA program to ensure accuracy and consistency within fraud analyst teams.
  • Customer Engagement & Collaboration: Build and sustain strong relationships with customers, acting as a trusted advisor and regularly communicating team performance and risk opportunities.
  • Training & Continuous Improvement: Lead fraud training sessions for new hires, existing team members, and cross-departmental visitors to ensure knowledge consistency.

Qualifications:

  • 5+ years of experience with the Interceptas system
  • 3+ years of leadership experience managing teams in a fast-paced environment
  • Demonstrated passion for delivering exceptional customer experiences
  • Strong consultative and relationship-building skills with internal stakeholders and customers

Location: Accertify Mexico City office location, requiring flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays.

Salary: $120,000 - $180,000 per year, depending on experience.



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