Incident/Problem Management Professional

hace 3 días


Ecatepec de Morelos, México Iron Mountain A tiempo completo

At Iron Mountain, our goal is to provide expert, sustainable solutions that make a positive impact on our customers, employees, and the planet. As an Incident/Problem Manager, you will play a crucial role in ensuring the smooth functioning of our IT services.

We are seeking a proactive and skilled Incident and Problem Manager to join our dynamic Global IT Service Management Team. In this critical role, you will be responsible for detecting and responding to service-impacting events, triaging and driving effective mitigation strategies, and ensuring the timely resolution of issues.

This position is ideal for individuals with a solid background in infrastructure or application support who are eager to transition into the realm of ITIL/ITSM roles. As such, we are looking for someone who brings technical expertise, possesses a comprehensive understanding of incident management processes, and can leverage data analytics for informed decision-making.

The successful candidate will have two to three years of hands-on support experience in infrastructure and or application services, with direct involvement in incident service restoration and technical troubleshooting. Additionally, they will have five plus years of experience leading major incident meetings, facilitating service restoration processes, and driving root cause analysis and corrective actions.

Key responsibilities will include technology support experience, critical incident and problem management experience, data analytics experience, and incident service restoration bridge call facilitation experience. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with 15 years of experience or more.

We offer a flexible work environment, with the ability to work within a 'Follow the Sun' global shift rota, covering local day-time hours, including holidays and weekends. The successful candidate will be required to be 'on-call' as part of an on-call rotation outside of normal business hours.

ITIL certification(s) such as ITIL Foundation or higher are highly desirable, as well as advanced ServiceNow data and reporting capabilities. Previous experience working with ITSM Change, Knowledge Management, IT Service Continuity, and Disaster Recovery concepts is also beneficial.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about driving continuous improvement, we encourage you to apply for this exciting opportunity.


  • Incident/Problem Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we're committed to delivering exceptional IT services that meet the evolving needs of our customers. As an Incident/Problem Manager, you'll play a critical role in ensuring the smooth operation of our IT services by swiftly detecting, responding to, and mitigating service-impacting events.About the OpportunityThe Incident and Problem...

  • Incident/Problem Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we're dedicated to delivering expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.We're seeking a skilled Incident/Problem Manager to join our Global IT Service Management Team, ensuring the smooth...


  • Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we're committed to delivering exceptional IT services that meet the evolving needs of our customers. As an Incident/Problem Manager, you'll play a critical role in ensuring the smooth operation of our IT services, leveraging data analytics and ITIL principles to prevent incidents and resolve problems efficiently.Key Responsibilities:Detect...

  • Incident/Change Manager

    hace 4 semanas


    Ecatepec de Morelos, México Iron Mountain A tiempo completo

    At Iron Mountain, we're committed to delivering expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We're seeking a skilled Incident and Problem Manager to join our dynamic Global IT Service Management Team.This role is...


  • Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Descripción del PuestoBuscamos a un Gerente de Incidentes y Problemas que se encargue de liderar la gestión de incidentes y problemas en nuestra empresa. El candidato ideal tendrá experiencia en la gestión de problemas y incidentes, y será capaz de liderar un equipo de trabajo para resolver problemas complejos.Responsabilidades:Liderar la gestión de...

  • Incident/Problem Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we're looking for a skilled Incident/Problem Manager to join our Global IT Service Management Team. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our IT services by swiftly detecting, responding to, and mitigating service-impacting events.Key Responsibilities:Swiftly detect and respond to...

  • Incident/Change Manager

    hace 4 semanas


    Ecatepec de Morelos, México Iron Mountain A tiempo completo

    At Iron Mountain, we're committed to delivering expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We're seeking a skilled Incident and Problem Manager to join our dynamic Global IT Service Management Team.This role is...


  • Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we're committed to delivering exceptional IT services that drive business success. As an Incident/Problem Manager, you'll play a critical role in ensuring the smooth operation of our IT services. Your expertise in infrastructure and application support will be invaluable in detecting, responding to, and mitigating service-impacting...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Incident Management RoleThe Incident Management Specialist will be responsible for reviewing and accepting or rejecting assigned incidents, investigating and diagnosing the incident, and documenting incident resolution or workaround in the Service Management application.Key Responsibilities Contribute to assigned investigation tasks and actively participate...


  • Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    We're seeking a skilled Incident/Problem Manager to join our Global IT Service Management Team at Iron Mountain. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our IT services by swiftly detecting, responding to, and mitigating service-impacting events.This position is ideal for those with a background in...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    We are seeking an experienced Incident Management Specialist to join our team at Nuvit Service. The successful candidate will have a strong background in IT and be able to analyze problems with attention to detail.This role is ideal for someone who is a team player with personal drive and a high degree of intrinsic motivation. As an Incident Management...


  • Ecatepec de Morelos, México Iron Mountain A tiempo completo

    We are seeking a highly skilled and experienced Proactive Incident Resolution Expert to join our dynamic Global IT Service Management Team at Iron Mountain.This critical role requires a strong background in infrastructure or application support, with a proven ability to detect and respond to service-impacting events, and expertly triage and drive effective...


  • Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we understand the significance of a well-functioning IT infrastructure in driving business success. As an Incident/Problem Manager, you will play a vital role in ensuring seamless operation of our services by swiftly identifying, responding to, and mitigating service-impacting events.This position is ideal for individuals with a background...


  • Ecatepec de Morelos, México Iron Mountain A tiempo completo

    Iron Mountain: A Global Leader in Information Management and Data SecurityWe are seeking a highly skilled Incident/Problem Manager to join our dynamic Global IT Service Management Team. As an Incident/Problem Manager, you will play a critical role in ensuring the smooth functioning of our IT services by proactively identifying potential issues, implementing...


  • Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Descripción del PuestoBuscamos a un experto en gestión de problemas y incidentes para unir nuestro equipo en México. El candidato ideal tendrá experiencia en metodologías como ITIL o COBIT, y será capaz de liderar la gestión de problemas desde su origen hasta su resolución.ResponsabilidadesLiderar la gestión de problemas y incidentes de principio a...

  • Service Management Lead

    hace 4 semanas


    Ecatepec de Morelos, México Hsbc A tiempo completo

    **Job Description**We are seeking an experienced professional to join our team in the role of **Service Management Lead** at Hsbc.The successful candidate will be responsible for ensuring highly resilient technology is operating within the parameters required by consuming entities.Key responsibilities include:Managing and overseeing the development and...


  • Ecatepec de Morelos, México Hsbc A tiempo completo

    Company Overview:HSBC is one of the world's largest banking and financial services organizations, operating in 64 countries and territories. Our purpose is to help people thrive and economies prosper.Job Description:We are seeking an experienced professional to join our team as a Service Management Lead. The role aims to ensure highly resilient technology...


  • Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

    Company Overview">We are seeking a highly skilled Fleet Management Professional to join our team. As an Associate, Licensing, you will play a critical role in ensuring that client vehicles are legal and on the road by renewing registrations for vehicles that require renewal. Your attention to detail, ability to work in a fast-paced environment, and excellent...


  • Ecatepec de Morelos, México Siegwerk A tiempo completo

    Sales and Service Excellence at SiegwerkSiegwerk, a leading global provider of printing inks and coatings, is seeking a highly skilled Account Management Specialist to support the commercial management process and drive sales growth.Key Responsibilities:Manage the entire commercial management process from pricing to portfolio management to achieve sales...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    The role of Major Incident Manager at Thomson Reuters is a critical position that supports our technology teams by managing incidents within our IT infrastructure and application layers, ensuring rapid resolution in alignment with our Service Level Objectives (SLOs).About the Role:As a Major Incident Manager, you will be responsible for managing Technical...