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Order Experience Coordinator

hace 2 meses

Xico, México Zebra Technologies A tiempo completo

About Zebra Technologies

Zebra Technologies is a leading provider of innovative solutions that help organizations improve their operations and customer experiences. Our team of experts is dedicated to delivering exceptional service and support to our customers.

Job Summary

We are seeking a highly motivated and detail-oriented Order Experience Coordinator to join our team. As an Order Experience Coordinator, you will be responsible for ensuring the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system.

Key Responsibilities

  • Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
  • Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
  • May be assigned as primary contact/account representative for a key account/key customer.
  • Meet or exceed all departmental or individual metrics associated with performance against service level agreements.
  • Provide price quotes on request.
  • Ensure proper recording and tracking of all assigned orders.
  • Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
  • Independently coordinate with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
  • Engage management as required for assistance in addressing new or complex issues.
  • Adhere to OEX customer strategy, lead by example, and follow our customer principles.
  • Deliver a positive ordering and invoicing experience to our customers and partners.

Requirements

  • High School or equivalent.
  • 1-2 years of customer service, order management experience.
  • Strong data entry skills with attention to detail and quality.
  • Strong process adherence.
  • Fluent level of English (written and verbal) as well as local language as applicable.
  • Customer service values/orientation.

Preferred Qualifications

  • Solid knowledge of product and service order policies and processes.
  • Solid professional work behaviors (attendance, teamwork, time management).
  • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels).
  • Intermediate problem-solving skills.

Hybrid Role