Order Experience Manager
hace 3 semanas
**About the Role**:
Zebra Technologies is seeking a skilled Order Experience Manager to join our team. As a key member of our Order Experience organization, you will be responsible for overseeing the work of a moderately sized team of individuals executing order entry / administrative work.
**Key Responsibilities**:
Select, train, coach, and manage the performance and development of the team.
Determine business priorities and strategic objectives for the region. Align individual performance goals to support achievement.
Drive execution against service level agreements and report results to management as required.
Act as primary point of contact for internal and external audits on product and/or service contract order administration.
May run routine meetings with key customers or internal stakeholders leveraging web-based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes.
**Requirements**:
Minimum education: Bachelor's degree
Minimum work experience: 6 years
Strong data entry skills with attention to detail / quality
Strong process adherence
Fluent level of English (written and verbal) as well as local language as applicable
Customer service values / orientation
Expert knowledge of order entry policies and processes, including treatment of novel / unorthodox issues
Advanced knowledge of the region and / or product lines supported
Strong leadership skills coupled with a desire and ability for continuous learning / self-development
Strong level prioritization skills
Role model level professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Strong problem-solving skills
Strong presentation skills
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