Order Experience Manager

hace 3 semanas


Xico, México Zebra Technologies A tiempo completo

**About the Role**:

Zebra Technologies is seeking a skilled Order Experience Manager to join our team. As a key member of our Order Experience organization, you will be responsible for overseeing the work of a moderately sized team of individuals executing order entry / administrative work.

**Key Responsibilities**:

Select, train, coach, and manage the performance and development of the team.

Determine business priorities and strategic objectives for the region. Align individual performance goals to support achievement.

Drive execution against service level agreements and report results to management as required.

Act as primary point of contact for internal and external audits on product and/or service contract order administration.

May run routine meetings with key customers or internal stakeholders leveraging web-based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes.

**Requirements**:

Minimum education: Bachelor's degree

Minimum work experience: 6 years

Strong data entry skills with attention to detail / quality

Strong process adherence

Fluent level of English (written and verbal) as well as local language as applicable

Customer service values / orientation

Expert knowledge of order entry policies and processes, including treatment of novel / unorthodox issues

Advanced knowledge of the region and / or product lines supported

Strong leadership skills coupled with a desire and ability for continuous learning / self-development

Strong level prioritization skills

Role model level professional work behaviors (attendance, teamwork, time management)

Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

Strong problem-solving skills

Strong presentation skills


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