Client Experience Team Lead

hace 24 horas


Xico, México S&P Global, Inc. A tiempo completo

**About the Company**

S&P Global, Inc. is a leading provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets.

**Job Title:** Client Experience Team Lead - Mexico City

**Estimated Salary:** $80,000 - $110,000 per year

**Job Description:** We are seeking an experienced Client Experience Team Lead to join our team in Mexico City. The ideal candidate will have a strong background in client-facing support and be able to work collaboratively with cross-functional teams.

**Key Responsibilities:

  • Provide exceptional client service via phone and email
  • Work closely with subject matter experts to resolve complex client queries
  • Collaborate with marketing, legal, operations, portfolio management, and product development teams to understand and address unique client needs
  • Communicate insights from client interactions to internal teams to enhance the overall client experience
  • Speak competently on S&P Global products and services

**Required Skills and Qualifications:**

  • Bachelor's degree in Finance, Economics, or related field
  • Proven proficiency in English
  • Experience in Financial Services, preferably in a client-facing support role
  • Demonstrable experience using Excel
  • Strong writing skills and ability to communicate complex concepts in writing

**Benefits:**

  • Healthcare coverage designed for the mind and body
  • Flexible downtime with generous time off
  • Continuous learning opportunities with access to a wealth of resources
  • Secure financial future through competitive pay, retirement planning, and financial wellness programs

**Equal Opportunity Employer:** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.



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