Client Experience Team Lead
hace 24 horas
**About the Company**
S&P Global, Inc. is a leading provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets.
**Job Title:** Client Experience Team Lead - Mexico City
**Estimated Salary:** $80,000 - $110,000 per year
**Job Description:** We are seeking an experienced Client Experience Team Lead to join our team in Mexico City. The ideal candidate will have a strong background in client-facing support and be able to work collaboratively with cross-functional teams.
**Key Responsibilities:
- Provide exceptional client service via phone and email
- Work closely with subject matter experts to resolve complex client queries
- Collaborate with marketing, legal, operations, portfolio management, and product development teams to understand and address unique client needs
- Communicate insights from client interactions to internal teams to enhance the overall client experience
- Speak competently on S&P Global products and services
**Required Skills and Qualifications:**
- Bachelor's degree in Finance, Economics, or related field
- Proven proficiency in English
- Experience in Financial Services, preferably in a client-facing support role
- Demonstrable experience using Excel
- Strong writing skills and ability to communicate complex concepts in writing
**Benefits:**
- Healthcare coverage designed for the mind and body
- Flexible downtime with generous time off
- Continuous learning opportunities with access to a wealth of resources
- Secure financial future through competitive pay, retirement planning, and financial wellness programs
**Equal Opportunity Employer:** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
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