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Customer Experience Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Rockwell Automation. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving issues to meet the urgent demands of our customers.
Key Responsibilities
- Facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and manage accounts receivable discrepancies to ensure timely resolution of customer issues.
- Identify trends through analysis and escalate to the proper channel to ensure prompt resolution of customer concerns.
- Collaborate with Specialists and Business Process Owners to identify and develop best practices to improve customer experience.
- Provide exceptional customer service through effective communication, active listening, and problem-solving skills.
- Work in a dynamic, fast-paced environment and adapt to changes in technology and business processes.
Requirements
- Bachelor's Degree in Administration, Industrial Engineering, or related field.
- Fluent in English and Spanish; Portuguese is desired but not required.
- Strong analytical and decision-making abilities.
- Excellent verbal and written communication skills.
- Willingness to collaborate with team members and provide feedback.
- SAP experience is a plus.
About Us
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
