Sales Operations Associate

hace 1 día


Guadalajara, Jalisco, México Arrow Electronics, Inc. A tiempo completo
Job Description

Arrow Electronics, Inc. is seeking a highly skilled Sales Operations Associate to join our team in Guadalajara, Mexico. As a Sales Operations Associate, you will play a critical role in supporting our sales team and ensuring seamless customer service.

Key Responsibilities:
  • Provide day-to-day sales support and customer service activities for assigned accounts, ensuring the highest level of service and customer satisfaction.
  • Process routine and smaller customer orders accurately and timely, resolving discrepancies with customers prior to order entry.
  • Meet customer service agreements established in Service Level Agreements (SLAs), responding quickly and professionally to customer requests for information.
  • Maintain control of the open backlog of orders, service requests, and returns, determining if vendors have shipped, entitled, and billed orders or returns.
  • Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight, and tax code discrepancies.
Requirements:
  • Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.
  • Has developed knowledge and skills through formal training or considerable work experience.
  • Entry-level often for those with work experience in the skill area.
  • Works within established procedures with a moderate degree of supervision.
What We Offer:
  • Competitive financial compensation, including various compensation plans and a solid benefits package.
  • 30 days of Christmas bonus.
  • 40% vacation premium.
  • 12 vacation days plus 2 floating days.
  • Vision and Dental Assistance.
  • Life Insurance.
  • Healthcare Insurance.
  • 10% Food/Pantry Vouchers.
  • Restaurant Vouchers.
  • 13% Savings Fund.
  • Access to Arrow's Employee Discount Program.
  • On-site Gym and Lockers, Free for Use to All Employees.
  • Growth Opportunities, and more.
Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.


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