Technical Support Specialist

hace 3 días

Ciudad de México, Ciudad de México Snaphunt A tiempo completo

The Opportunity

We are seeking a skilled Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical issues, and ensuring the highest levels of system and infrastructure availability.

Key Responsibilities:

  • Provide technical support to colleagues, on-site and remotely, and handle software, hardware, and network configuration.
  • Manage and monitor all installed systems and infrastructure, including LAN and WAN connectivity services.
  • Install, configure, test, and maintain operating systems, application software, and systems management tools on desktops and laptops.
  • Proactively ensure the highest levels of system and infrastructure availability, including maintenance weekends.
  • Maintain security, backup, and redundancy strategies, and write and maintain custom scripts to increase efficiency through automation.
  • Participate in the design of information systems, budget planning, and operational support, and work with vendors and other IT staff for troubleshooting.
  • Asset Management, and document technical knowledge in the form of notes and manuals.
  • Prioritize and manage multiple projects and open trouble tickets simultaneously, and document all support activity within the IT Change and Incident Management tracking tool.

Requirements:

  • More than 5 years of experience in desktop support, field technical support, application support, or junior systems administration.
  • Detail-oriented; follow and/or establish policies and procedures.
  • Passionate about technology and willing to learn new systems and skills.
  • Good problem-solving skills, able to use initiative and common sense to address problems.
  • Excellent verbal and written communication skills, able to work with a variety of internal clients.
  • Excellent organizational skills and ability to manage multiple projects and set priorities.
  • Stays calm under pressure.

About Us

Our client is a new generation company delivering IT consulting, enterprise-wide software solutions, and enterprise support services by leveraging valuable experience and cutting-edge technologies.

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