Customer Success Representative

hace 1 semana


Oaxaca, Oaxaca, México Taxdome A tiempo completo

About TaxDome

TaxDome is a leading provider of cloud-based software solutions for businesses dealing with taxes, finance, and accounting. Our platform enables companies to automate workflows, manage internal tasks, and communicate with customers through a user-friendly interface.

Our Mission

We are committed to delivering exceptional customer experiences and providing innovative solutions to help businesses thrive in a rapidly changing market.

Job Summary

We are seeking a highly skilled and motivated Customer Success Representative to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities

  • Dispatching tickets to various functional customer teams
  • Ongoing learning and staying up-to-date on all relevant products and technologies
  • Providing phone support for end customers
  • Focusing on supporting managed service customers using client cloud security
  • Proactively identifying issues that may affect customers and escalating them for resolution

Requirements

  • Must be fluent in English
  • Any other language will be a plus
  • Experience in a customer service environment or an international business setting is a plus
  • Willing to accept new challenges
  • This position requires your own equipment (PC or laptop, web camera, etc.)
  • Excellent internet connection
  • Commitment to goals and objectives

Benefits

  • Flexible hours
  • Classes for personal growth
  • Career opportunities

Compensation

$168,000 per year, with a competitive bonus structure that rewards exceptional performance tied to revenue milestones.

Work Format

9 hours/shift with 1 hour break, Eastern Standard Time (EST).



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