Head of Premier and Advance Value Proposition
hace 4 semanas
Role Purpose
Premier and Advance Segments are the cornerstone of HSBC Mexico's wealth proposition, serving over 820,000 customers. As the Head of Premier and Advance Value Proposition, you will lead the design and delivery of world-class experiences for these segments, driving customer centricity, growth, engagement, and advocacy.
The role aims to capture synergies between Premier and RBB, recognizing the unique needs of these customers. You will be accountable for articulating those needs, defining HSBC's value proposition, and collaborating with local markets and value streams to implement multi-market capabilities.
Key Accountabilities and Responsibilities
- Develop a deep understanding of customer needs and create winning value propositions that deliver on customer needs and drive business outcomes.
- Take end-to-end ownership as the segment lead globally, coordinating efforts across multiple areas to create coherent value propositions.
- Collaborate with Heads of Premier & RBB globally to ensure consistent standards for segment experiences across markets.
- Drive the achievement of Customer and Financial targets for the Premier and Advance Segments.
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