Strategic Staff Manager
hace 2 meses
**Job Summary**:
The Head of Staff role is a key leadership position within Citi, responsible for overseeing the sales and client management process. This role requires strong leadership skills to drive business growth and ensure client satisfaction.
**Key Responsibilities**:
- Monitors and ensures accurate execution of sales and client requests to the team.
- Participates in initiatives to improve client and account management processes.
- Maintains management information systems to track end-to-end processes for tracking turnaround times of deliverables from the team.
- Assists in client onboarding and ensures a smooth process for account opening, documentation, and ensures all required documents are well collected, verified, stored, and provides clients with feedback on onboarding status.
- Works with the Account Control team to ensure regulatory reviews of all clients are performed.
- Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.
- Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely, and effective completion of client service requests.
- Effectively manages risk and fosters an environment that is knowledgeable about risk, abides by risk guidelines and controls.
- Collaborates with other regional counterparts to achieve a global, regional, or product consistent framework for the services provided.
- Leads process improvement through innovation and transformation projects.
**Requirements**:
- Bachelor's degree or equivalent financial services experience with 5+ years of managerial/sales supervisory experience.
- English is mandatory.
- 5+ years of experience.
- Previous experience as a manager in Commercial Banking or Corporate Banking is required.
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