Customer Care Supervisor, Capability Center Operations

hace 2 semanas


Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

Are you a motivated leader looking to take your career to the next level? We have an exciting opportunity for a Customer Care Supervisor to join our team at Assurant's Global Capability Center.

Key Responsibilities:

  • Lead a team of 15 to 30 people, monitoring KPIs, and providing training, coaching, motivation, and direction to create a high-performing team.
  • Participate in regular conference calls with clients to obtain feedback on team performance and implement necessary procedural changes.
  • Partner with the manager to drive process improvements and workflow to meet business objectives.
  • Train, coach, and engage team members to foster a positive work environment and promote teamwork.

What You'll Get:

  • A multicultural work environment where you'll interact with people from diverse backgrounds.
  • The opportunity to practice your English language skills.
  • A chance to work for a company recognized as a Great Place to Work for over 12 years.

Requirements:

  • Advanced English language proficiency.
  • At least two years of experience as a team leader.
  • One or more years of experience in a Customer Service position.
  • Experience working in a Shared Services Center is a plus.

Our Employee Value Proposition:

  • Osde 310 as a Health Plan.
  • Extra Vacation Days.
  • SportClub Membership discount.
  • Hybrid work.
  • Birthday Day Off.
  • Udemy Learning.
  • English lessons reimbursement.
  • Educational Refund (up to ARS 60,000 monthly reimbursement for related studies).
  • Home office allowance.


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