Customer Care Operations Specialist
hace 4 semanas
Job Summary:
As a Customer Care Operations Specialist at Wallenius Wilhelmsen, you will be responsible for supporting and monitoring operational activities through internal WWS and external client systems. Your key responsibilities will include:
- Administrating all reports from the last day, including start reports, inventory, available load, and checking the status of units.
- Closing communication with customers when they require information from campaigns, and coordinating delivery around 500 units per day with the client by carhaul.
- Attending meetings, reviewing daily requirements, and supporting all daily needs in the department, including special reports, documentation, and coordinating staff (Carhaul and rail loading).
Requirements:
- 3 years of experience in operations
- SOP, EHS, Kaizen, 5S, and WOW management skills
- Proficiency in Microsoft Office and database navigation
- English language proficiency at beginner level
- Experience in operations processes and warehouse management
- Experience with Wits (inventory, holds, units status, load delivery, EDI 404)
Work Style:
We are looking for a customer-centric professional with a focus on results, frustration tolerance, problem-solving skills, and work organization. If you are motivated and have a passion for delivering high-quality service, we encourage you to apply for this exciting opportunity.
Pay Type: Salary
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