Customer Care Operations Specialist

hace 2 meses


Ecatepec de Morelos, México Wallenius Wilhelmsen A tiempo completo

Job Summary:

As a Customer Care Operations Specialist at Wallenius Wilhelmsen, you will be responsible for supporting and monitoring operational activities through internal WWS and external client systems. Your key responsibilities will include:

  • Administrating all reports from the last day, including start reports, inventory, available load, and checking the status of units.
  • Closing communication with customers when they require information from campaigns, and coordinating delivery around 500 units per day with the client by carhaul.
  • Attending meetings, reviewing daily requirements, and supporting all daily needs in the department, including special reports, documentation, and coordinating staff (Carhaul and rail loading).

Requirements:

  • 3 years of experience in operations
  • SOP, EHS, Kaizen, 5S, and WOW management skills
  • Proficiency in Microsoft Office and database navigation
  • English language proficiency at beginner level
  • Experience in operations processes and warehouse management
  • Experience with Wits (inventory, holds, units status, load delivery, EDI 404)

Work Style:

We are looking for a customer-centric professional with a focus on results, frustration tolerance, problem-solving skills, and work organization. If you are motivated and have a passion for delivering high-quality service, we encourage you to apply for this exciting opportunity.

Pay Type: Salary



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