Hotel Hospitality Ambassador
hace 4 días
We are seeking a skilled and professional Hotel Hospitality Ambassador to join our team at Hilton Worldwide, Inc. as a Pool Concierge.
Key Responsibilities- Serve as a key point of contact for Guests and efficiently respond to their enquiries.
- Provide information, advice, and booking services for a wide variety of Guest requests, including city tours, theatre tickets, restaurants, doctors, and flight bookings.
- Process and deliver messages for Guests, ensuring timely communication and exceptional service.
- Deliver and safely store Guest luggage, maintaining a high level of professionalism and attention to detail.
- Stay current with all hotel services, VIP requests, and special events, ensuring seamless execution and excellent Guest experience.
- Ensure orderliness and safety guidelines around the lobby and front door areas, promoting a secure and welcoming environment.
- A positive attitude and good communication skills to deliver a high level of customer service.
- Commitment to excellence, with a focus on providing exceptional Guest experiences.
- Flexibility to adapt to changing work situations and priorities.
- Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
- Detailed knowledge of the local area, enabling effective recommendations and support for Guests.
Hilton is a leading global hospitality company, offering a range of hotels and resorts that cater to diverse needs and preferences.
The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.
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