Customer Collaboration Specialist

hace 1 día


Xico, México Johnson & Johnson A tiempo completo

At Johnson & Johnson, we strive to push the boundaries of healthcare innovation. As a Customer Collaboration Lead, you will play a crucial role in driving customer satisfaction and support.

Key Responsibilities:

• Facilitate customer support activities, including Automation, Project Management, Digital Era, VOC voice of customer, and Customer Analytics.

• Engage with regional Customer Collaboration teams to fulfill customer requests and ensure integration of customer service transactional processes within the customer collaboration model.

• Provide specialized services to key customer accounts, including account planning and support, major account support, and customer visits.

• Manage the automation process, including BC creation for specific collaboration activities, OPEX/ CAPEX planning.

• Identify and benchmark new trends that require new technologies and create a Customer Digital era roadmap.

• Present data in a format that enables management to make strategic decisions, including creation of executive summaries.

Qualifications:

• University degree or equivalent.

• Strategic mindset, stakeholder management, customer relationship, and high focus on customer satisfaction.

• VOC survey methodology experience, assertive communication, project management, and logistics and innovation projects experience.

• Process automation experience and knowledge in Supply Chain.

• Advanced English language skills and 5-7 years of relevant experience.



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