Front Office Manager

hace 19 horas


Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to lead our Rooms & Guest Services Operations team at the Marriott Puerto Vallarta Resort & Spa. As a key member of our management team, you will be responsible for overseeing all front office functions and staff, ensuring exceptional guest satisfaction and maximizing financial performance.

Key Responsibilities
  • Lead and manage a team of front office staff, including bell staff, switchboard operations, guest services, and retail/gift shop.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage front office operations, including guest arrival and departure procedures, to ensure seamless and efficient service.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving measures.
Requirements
  • Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field.
  • Minimum 4 years of experience in guest services, front desk, or related professional area.
  • Proven leadership and management skills, with experience in supervising and developing teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

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