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Front Desk Manager

hace 2 meses

Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International, Inc. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Guest Services: Assist guests with check-in and check-out, respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Supervise and manage front desk staff, ensuring efficient check-in and check-out processes, and maintaining a high level of customer satisfaction.
  • Financial Performance: Analyze and optimize front desk operations to maximize revenue and minimize costs.
  • Team Management: Lead and develop a high-performing team, providing coaching, training, and feedback to ensure excellent customer service and operational efficiency.
Requirements
  • Education: High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving and analytical skills.
  • Experience: 2 years of experience in a similar role, preferably in the hospitality industry.
What We Offer

As a Front Desk Manager at Marriott International, Inc., you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company.