Customer Success Professional with Renewal and Upsell Focus

hace 2 semanas


Juárez, Chihuahua, México Thomson Reuters A tiempo completo

Compensation: We offer a competitive base salary of $85,000 - $110,000 per year, depending on experience, plus variable compensation directly related to your success.

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We are seeking an experienced Customer Success Executive to drive renewal and upsell opportunities for existing accounts in Mexico. As part of our expansion project, you will be responsible for closing renewals and upselling opportunities for assigned geography or leads assigned as part of a pooled resource group.

About the Role:

You will identify the best virtual channel for engagement with customers, validate customer needs, shape product plans, and drive sales to close. You will also support the development and execution of territory growth strategies, possess core knowledge across products within the subsegment, and engage Sales Specialists where deep product expertise is required to drive to close.

About You:

To succeed in this role, you should have a Bachelor's degree preferred or equivalent work experience, 1-3 years of experience doing similar activities, excellent verbal and written communication skills in Spanish and English, strong interpersonal skills, and the ability to conduct yourself in a professional manner. You should also be an agile learner, able to learn something new quickly, commit to a schedule that coincides with the customer's workday, and maintain stable performance under pressure.

Benefits:

We offer a comprehensive benefits package, including flexible vacation time, two company-wide Mental Health Days Off, work from another location for up to a total of 8 weeks in a year, and access to LinkedIn Learning. Our globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more make us a great place to work.

What's in it for you:

You will join a team of world-class talent committed to your personal and professional growth through hybrid work models, wellbeing programs, culture initiatives, learning and development opportunities, social impact projects, and purpose-driven work. We help our customers pursue justice, truth, and transparency, and we want you to be part of it.

Location: CDMX



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