Customer Service Operations Manager
hace 2 semanas
Eaton, a leading global provider of electrical solutions, is seeking a highly skilled Customer Service Operations Manager to join our team in the Americas region. This exciting opportunity will play a critical role in ensuring seamless customer service experiences while driving operational efficiency across the organization.
Responsibilities- Schedule Optimization: Develop and maintain a weekly production schedule that aligns with plant capacity and sales forecasts, utilizing advanced planning tools to maximize efficiency.
- Customer Engagement: Foster strong relationships with key customers, providing proactive support and addressing any concerns promptly to ensure high levels of satisfaction.
- Inventory Management: Collaborate with cross-functional teams to establish and manage inventory targets, balancing stock levels with demand fluctuations to minimize waste and optimize resource utilization.
- Production Planning: Work closely with production personnel to develop and implement daily production plans, ensuring timely completion of tasks and continuous improvement of processes.
To succeed in this position, you will need:
- A Bachelor's Degree in Business or Technical field (desired)
- At least 5 years of experience in industrial/manufacturing environments, with expertise in customer service, order processing, and manufacturing principles
- Proficiency in ERP systems (e.g., SAP, MAPICS, JD Edwards), as well as VISTA and Mentor knowledge (internal programs)
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences
- Strong analytical and problem-solving abilities, with the capacity to drive process improvements and optimize resource allocation
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining accuracy and attention to detail
$85,000 - $110,000 per annum, commensurate with experience and qualifications.
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