Customer Service Operations Manager

hace 2 semanas


Juárez, Chihuahua, México Eaton A tiempo completo
About the Role

Eaton, a leading global provider of electrical solutions, is seeking a highly skilled Customer Service Operations Manager to join our team in the Americas region. This exciting opportunity will play a critical role in ensuring seamless customer service experiences while driving operational efficiency across the organization.

Responsibilities
  • Schedule Optimization: Develop and maintain a weekly production schedule that aligns with plant capacity and sales forecasts, utilizing advanced planning tools to maximize efficiency.
  • Customer Engagement: Foster strong relationships with key customers, providing proactive support and addressing any concerns promptly to ensure high levels of satisfaction.
  • Inventory Management: Collaborate with cross-functional teams to establish and manage inventory targets, balancing stock levels with demand fluctuations to minimize waste and optimize resource utilization.
  • Production Planning: Work closely with production personnel to develop and implement daily production plans, ensuring timely completion of tasks and continuous improvement of processes.
Requirements

To succeed in this position, you will need:

  • A Bachelor's Degree in Business or Technical field (desired)
  • At least 5 years of experience in industrial/manufacturing environments, with expertise in customer service, order processing, and manufacturing principles
  • Proficiency in ERP systems (e.g., SAP, MAPICS, JD Edwards), as well as VISTA and Mentor knowledge (internal programs)
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences
  • Strong analytical and problem-solving abilities, with the capacity to drive process improvements and optimize resource allocation
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining accuracy and attention to detail
Estimated Salary

$85,000 - $110,000 per annum, commensurate with experience and qualifications.



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