Customer Relations Manager

hace 1 mes


Chihuahua, Chihuahua, México Academic Work A tiempo completo

Are you a skilled communicator with a passion for building strong relationships? We're seeking a Customer Relations Manager to join our team at Eevia Health, a leading manufacturer of organic health ingredients.

About the Role:

As a Customer Relations Manager, you will be responsible for building and maintaining strong relationships with our B2B clients in North America. You will work closely with our sales team to understand customer needs and develop strategies to meet them. Your goal will be to ensure that our customers have an excellent experience with Eevia Health and that they are satisfied with our products.

Key Responsibilities:

  • Serving as the main point of contact for clients
  • Learning the needs of clients and developing plans to meet them
  • Regularly checking in on clients to ensure they're satisfied with the company
  • Addressing any concerns or issues a client may have and working with other departments to resolve them
  • Presenting the client with a contract and setting any terms as agreed upon by both the company and the client
  • Collaborating closely with other departments to build strategies that ensure they satisfy clients
  • Maintain company systems, such as CRM, sales orders in ERP, etc. and support reporting and forecasting

Requirements:

  • Fluent skills in English (both written and spoken)
  • Basic business knowledge and great interpersonal skills
  • Some industry experience or background e.g. in natural sciences
  • Willingness to travel and the possibility of being away for a week at a time, for example. There are business trips about every other month.
  • Flexibility with working hours

About Eevia Health:

Eevia Health is a growing company that manufactures and markets organic health ingredients made from abundant Arctic plant material. We are looking for a skilled Customer Relations Manager to join our team and help us build strong relationships with our clients in North America.



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