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Customer Success Manager Lead

hace 1 mes

Zapopan, Jalisco, México Oracle A tiempo completo

Oracle is seeking a highly skilled Customer Success Manager to join our team in Mexico. As a key member of our Customer Success Organization, you will be responsible for partnering with Oracle Cloud customers to drive maximum adoption of our solutions and identify expansion opportunities.

About the Role

This is a fantastic opportunity for a customer-focused individual who is passionate about delivering exceptional experiences. You will work closely with customers to understand their business goals and objectives, providing guidance and support to ensure successful implementation of our solutions.

Key Responsibilities
  • Act as the main point of contact for customers, building strong relationships with key stakeholders to solidify our partnership.
  • Drive maximum adoption of Oracle solutions and identify expansion opportunities via high-value relationships with customers.
  • Develop a deep understanding of customer plans, goals, and desired outcomes of their Oracle Cloud solution investment.
  • Leverage Oracle's Customer Success methodology to partner with customer stakeholders and provide recommendations to help them accelerate achievement of their business and technology objectives.
  • Collaborate with cross-functional teams within Oracle to deliver desired outcomes for customers.
  • Identify strategic partnership opportunities and build relationships across a customer's organization and their implementation partners.
Requirements

To be successful in this role, you will need:

  • A strong understanding of Oracle Cloud products and services.
  • 8-10+ years of customer-facing experience as a business practitioner and communicator.
  • 5+ years of proven experience in SaaS Implementations.
  • Proven ability to utilize a cloud lifecycle methodology focused on reviewing implementation project plans, governance structure, team composition, and other project-related artifacts to assess risk and provide best practice guidance.
  • Bachelor's degree in business or other related degree and/or equivalent years of experience.
  • English language proficiency.
About Oracle

Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing world.

Location

This role will be based in Mexico (Zapopan/Guadalajara). You will have flexibility to work from home or travel across the region when required (assume max 25% travel).