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Customer Experience Specialist

hace 2 meses

Naucalpan de Juárez, México Ford De México A tiempo completo

Job Summary:

Ford De México is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for providing regional support for parts service and customer experience needs.

Key Responsibilities:

  • Support customer experience initiatives and projects
  • Provide analytical support for customer experience and parts service business
  • Develop and maintain reports and dashboards to track customer experience metrics
  • Collaborate with cross-functional teams to drive business growth and improvement
  • Support business meetings and presentations, including creating decks and materials

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in data analysis and reporting tools
  • Experience in customer experience or a related field

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package