Operations Support Specialist

hace 2 días

Xico, México Citi A tiempo completo

The Operations Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Key Responsibilities:**

1. Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
2. Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
3. Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
4. Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
5. Monitor requirements related to compliance with Corporate Policies
6. Monitor and implement corrective actions derived from MCA reviews and other control entities
7. Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications and Requirements:**

1. 2-5 years of relevant experience
2. Proficient in Microsoft Office
3. Consistently demonstrates clear and concise written and verbal communication skills
4. Ability to work in fast pace and changing environment
5. Ability to analyze data and solve problems
6. Proven organizational and time management skills

**Education:**

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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