Sales Operations Strategist

hace 5 días

Xico, México Zendesk A tiempo completo

Job Overview


Zendesk is seeking an experienced Sales Operations Specialist to join our high-performing Go-to-Market team. This role will have a major impact on the growth and direction of the North America Enterprise, Mid-Market, and Commercial business.



About the Role


You will work with Sales Operations leadership and internal teams to document and refine processes and programs for our successful and fast-growing sales team. This involves leveraging project management, communication, and interpersonal skills to ensure operational success.



Main Responsibilities



  • Monitor cross-functional projects and flag risks and resource requirements as needed.
  • Partner with Global Sales Operations and Enablement to build and implement regionally sound processes and programs.
  • Support change management efforts by contributing to sales planning/enablement documentation and communication builds.
  • Assist Sales Operations leadership in annual GTM planning (territory carve, quota setting) by taking on administrative tasks and streamlining existing processes.


Requirements


This position requires:



  • Bachelor's Degree in Business, Operations Management, Communications, or Social Studies (or equivalent working experience).
  • 2+ years of strategy & operations experience in Operations, Finance, Sales, Marketing, or Analytics functions.
  • 2+ years using technical business tools: Excel/Gsheets (basic functions such as vlookup, pivot tables, conditional formatting), project management tools/concepts (Asana, Jira, RACI, etc).
  • Organizational mastery with excellent time management and prioritization skills.
  • Passion for crafting end-to-end project plans and improving existing programs.
  • Effective, clear, and concise verbal and written communication skills.
  • A penchant for customer service, patience, and resourcefulness.
  • Prioritizes self-improvement and professional development.


Preferred Qualifications


Candidates should have:



  • Certified in Project Management, Six Sigma, Agile, or similar business process management and improvement methodologies.
  • Familiarity with standard Sales and Sales Operations processes and programs such as ROEs (Rules of Engagement), CRM data enrichment, SPIFFs, etc.
  • 2+ years coding experience querying and scoping data using SQL (BigQuery preferred).


Compensation and Benefits


The estimated salary range for this position is $80,000-$110,000 per year, depending on location and experience. Zendesk offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



Why Join Us?


Zendesk is an equal opportunity employer, committed to fostering global diversity, equity, and inclusion in the workplace. We value collaboration, creativity, and customer satisfaction above all else. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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