IT Operations Specialist
hace 2 días
Job Summary:
This position's primary responsibility is to provide exceptional customer service by supporting users' IT requirements. Key responsibilities include incident support, troubleshooting problems according to company policies, processes, and procedures.
Key Responsibilities:
- Supports hardware installation and configuration and ongoing maintenance of computer systems.
- Monitors and troubleshoots equipment and assists with logging and documentation.
- Manages tape backups, including physical tape handling.
- Coordinates, diagnoses, troubleshoots, and supports incident employee issues with personal computers, mobile devices, printers, and related systems.
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of customers to appropriate technical personnel.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
- Complies with IT and business policies, procedures, and service guidelines.
- Provides timely resolution of problems or escalation on behalf of customers to the appropriate technical personnel.
- Built strong and positive working relationships with all functional areas.
Requirements:
- Bachelor's degree in a related field.
- At least 1 year of experience as an IT Analyst, IT Operations, or Site IT support.
Travel: Less than 10%
Location: Hermosillo
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