IT Infrastructure Support Specialist

hace 3 días


Ciudad de México, Ciudad de México Emerson A tiempo completo

Job Summary



This is an IT Support position within the LATAM Enterprise IT Team, based in Metepec, with the following main responsibilities:




  • Support the IT and Telecommunications Infrastructure for the specified Area/site, ensuring the utilization of Hardware, Software, and Communication Systems are consistent with the Global IT strategy.
  • Onsite support, working closely with centrally provided IT services, including design, operations, and service desk to meet the agreed service levels.
  • Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.


Key Responsibilities



Planning & Administration:




  • Provide information and assist IT Service Delivery Supervisor as requested.
  • Follow and enforce Emerson policies regarding IT management, security, standards, and procedures.
  • Assist users with business proposal generation, regarding our standards and policies.


IT Infrastructure & Support:




  • Always ensure optimum support for end-users within agreed service levels.
  • Ensure that relevant IT documentation is maintained and up to date.
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy.
  • Support and maintain the IT Infrastructure systems and data access, to be managed in collaboration with Service Desk.
  • Support and maintain the IT Infrastructure backup and recovery, including Disaster Recovery Planning.
  • Support and maintain the IT Infrastructure asset management, including Hardware lifecycle management and SW licensing.
  • Support and maintain the IT Infrastructure audit compliance.
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers, and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access, and required components), voice communication (local and remote).
  • Uses ServiceNow as the central point for all IT issues and service requests.


Requirements



Education:




  • College/University degree in a related field, or experience may be considered in lieu of formal education.


Experience:




  • 0-3 years' experience within a general IT environment.


Skills/Knowhow:




  • Uses basic understanding of the IT Field:
  • VMware ESXi / VCenter knowledge.
  • Windows Server 2012/2016/2022.
  • Cisco networking knowledge.
  • Active Directory, GPO & policy design and support.
  • Security & Compliance tools (e.g. MECM, WSUS, FireEye, CrowdStrike).
  • IP networking administration and services including DNS, DHCP.
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
  • Microsoft Windows Operating Systems 7 - 11.
  • Language: English.
  • Performs without assistance for:
  • Spanish Language.


Other Requirements:




  • Availability to travel in the designated area/country.
  • Flexible towards working hours for maintenance activities.




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