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We're seeking a seasoned Customer Experience Team Lead to spearhead our mission of delivering exceptional customer satisfaction in the DACH region. As a key member of our German Customer Experience team, you'll report directly to the Manager of Customer Experience and collaborate with Area Managers to drive business growth.
Key Responsibilities:- Lead and guide a dedicated team of 6-8 Account Managers, fostering a culture of teamwork, respect, and high performance.
- Regularly monitor team performance metrics, identifying areas for improvement, and implementing tailored strategies to drive business growth.
- Design, evaluate, and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification.
- Drive motivation within the team by providing consistent and constructive feedback, and fostering hands-on leadership.
- Cross-functionally collaborate with different teams to enhance product development, customer experience, and sales strategies.
- German expert speaker and fluent in English.
- Proven experience managing customer-oriented individual contributors, ideally in a Customer Experience team, with a track record of driving customer retention and upselling.
- Tech-savvy passion for technology, the digital world, and innovation.
- Strong analytical skills and a problem-solving mindset, with data insights to drive informed decisions.
- High growth, multicultural, and friendly environment.
- Save expenses with Cobee and get your salary in advance with Payflow.
- Healthy life with Gympass and Alan as private health insurance.
- Breakfast in the office, organic fruit, and free caffeine and theine.
- Flexible schedules, pet-friendly, and no dress code.
