Senior Technical Support Specialist
hace 2 semanas
About the Role
As a member of the Oracle Support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customer base. Your primary focus will be to resolve customer inquiries and provide technical guidance on the use of Oracle's Electronic Support Services.
Key Responsibilities
- Provide strategic technical support to customers to ensure the highest level of satisfaction.
- Create and utilize automated technology to diagnose and resolve customer issues.
- Collaborate with cross-functional teams to define and refine future support processes.
- Develop and maintain expert-level knowledge of Oracle products and services.
Requirements
- 3-7 years of experience in technical support or a related field.
- Expert-level knowledge of Oracle products and services.
- Strong communication and problem-solving skills.
Education
Bachelor's degree in Computer Science or a related field.
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