Senior Consultant
hace 2 semanas
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP CS UC Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service.
As a member of our team, you will:
- Be located at and work from within SAP office in Monterrey 3 days per week on a flex-work model
- Detect, address and resolve complex issues
- Analyze and provide professional recommendations on non-standard items
- Share best practices and lessons learned, and leverage them for future enhancements
- Assist in monitoring service quality and preparing service reports
- Be able to also explain complex scenarios with simple words, and also be able to assist and train end-users/agents if this is required
- Work with design team on strategies that helps meet customer needs.
Required skills:
- Minimum two years of experience in IT operations/ managing services
- Excellent interpersonal skills – communicating with others, problem solving and decision making
- Positive attitude, sociable, a team player who is service oriented
- Ability to work without supervision and take ownership of assigned tasks
- Strong analytical capabilities and process thinking
- Ability to work with carriers and service providers
- Microsoft Teams enterprise and telephony operations skills
- Proven ability to work in a virtual team environment
- Decision making – Demonstrate accountability and commitment by preparing decision-making processes
- Highly motivated, can-do attitude and result oriented
- Strong team player, experienced in working with virtual and international teams
- Strong oral and written communication and presentation skills
- Willingness to accept additional responsibilities
- Excellent in English, both written and verbal
Preferred skills:
- Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
- Working knowledge of networking technologies
-
Senior Consultant, Advisory
hace 4 semanas
San Pedro Garza García, Nuevo León, México ELEVATE Global A tiempo completoEmployment type: Full-Time Job Opportunity Role title: Senior Consultant Advisory LATAM Mexico-Monterrey or Mexico City Reports to (title): Associate Director Advisory Business Overview ELEVATE Global is a leader in sustainability and supply chain services globally. We design, build, and manage data-driven sustainability-linked programs with assessment,...
-
Senior Consultant, Advisory
hace 3 semanas
San Pedro Garza García, Nuevo León, México Elevate Global A tiempo completoAbout the RoleElevate Global is seeking a Senior Consultant, Advisory to join our team. As a key member of our advisory team, you will be responsible for providing expert guidance to clients on risk management and sustainability strategies.Key ResponsibilitiesDevelop and implement risk management and sustainability strategies for clientsConduct thorough...
-
Senior Consultant, Advisory
hace 4 semanas
San Pedro Garza García, Nuevo León, México Elevate A tiempo completoRole OverviewWe are seeking a highly motivated and experienced Senior Consultant to join our Advisory team in Mexico. As a key member of our team, you will be responsible for leading projects and developing high-quality analysis and product outputs for clients in the areas of responsible sourcing, human rights due diligence, and ESG risk management.As a...
-
Senior Risk Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México Fm Global A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Risk Consultant to join our team at Fm Global. As a key member of our engineering team, you will play a critical role in helping our clients identify and mitigate potential risks in their manufacturing facilities.Key Responsibilities:Conduct thorough risk assessments of industrial...
-
Senior Communities of Practice Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México CEMEX, Inc. A tiempo completoJob Title: Senior Communities of Practice ConsultantAbout the Role:CEMEX is seeking a talented and self-motivated Senior Communities of Practice Consultant to join our team. As a Senior Communities of Practice Consultant, you will be responsible for designing, enabling, and mobilizing the best possible community and managing the mobilization of business...
-
Senior Network Consultant
hace 2 meses
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Network Consultant to join our Global Corporate Office Network Service team at SAP. As a key member of our team, you will be responsible for designing, deploying, operating, and continuously improving the global network infrastructure for our global WAN, Internet, and LAN services using managed services...
-
Senior Network Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoWe're seeking a seasoned network engineer to join our Global Corporate Office Network Service team at SAP.As a Senior Network Consultant, you'll be responsible for designing, deploying, operating, and continuously improving the global network infrastructure for our WAN, Internet, and LAN services using managed services providers.You'll work closely with our...
-
Senior Basis Consultant
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob SummaryAs a Senior Basis Consultant at SAP, you will play a critical role in ensuring the 24x7 availability of SAP systems running in SAP ECS Respond. This involves troubleshooting and resolving alerts and incidents, as well as serving as an escalation point for productive issues at the LLD Level. You will also be responsible for following change...
-
Elevate Senior Consultant, Advisory Role
hace 1 semana
San Pedro Garza García, Nuevo León, México Elevate A tiempo completoAbout the RoleWe are seeking a Senior Consultant with demonstrated experience in supply chain human rights and environmental due diligence, responsible sourcing and supplier engagement to join our Advisory team in Mexico and accelerate the development and growth of our strategic ESG due diligence, risk management, and special investigation work.Key...
-
Senior Consultant
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoTransforming Collaboration at SAPWe're seeking a skilled Senior Consultant to join our Unified Communications team, where you'll play a crucial role in delivering exceptional collaboration services to SAP's global workforce.As a member of our team, you'll be responsible for:Providing expert-level support for Microsoft Teams enterprise operationsEnsuring...
-
Senior Basis Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Basis Consultant to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will play a critical role in ensuring the 24x7 availability of SAP systems running in our private cloud offering.Key ResponsibilitiesRespond, troubleshoot, and resolve alerts and incidents related...
-
Senior Basis Consultant for Critical Incident Management
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Senior Basis Consultant for Critical Incident ManagementWe are seeking a highly skilled Senior Basis Consultant to join our Critical Incident Management team. As a key member of our team, you will be responsible for ensuring the 24x7 availability of SAP systems running on SAP Enterprise Cloud Services (ECS).Key Responsibilities:Support,...
-
Senior Basis Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoUnlock your potential and join SAP's team of experts in Enterprise Cloud Services. As a Senior Basis Consultant, you will play a crucial role in ensuring the 24/7 availability of SAP systems running in SAP ECS. Your responsibilities will include responding to, troubleshooting, and resolving alerts and incidents, as well as serving as an escalation point for...
-
Senior Basis Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Basis Consultant to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will play a critical role in ensuring the 24x7 availability of SAP systems running in SAP ECS Respond.Key ResponsibilitiesRespond, troubleshoot, and resolve alerts and incidents in a...
-
Senior Communities of Practice Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México Cemex, Inc. A tiempo completoCemex, Inc. Job DescriptionJob Title: Senior Communities of Practice ConsultantJob Summary:Cemex, Inc. is seeking a highly skilled and experienced Senior Communities of Practice Consultant to join our team. As a key member of our organization, you will be responsible for designing, enabling, and mobilizing communities of practice that drive value and...
-
Senior Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoUnlock Innovation and CollaborationAt SAP, we're committed to helping the world run better. Our company culture is built on the foundation of innovation, collaboration, and mutual respect. We believe in empowering our employees to drive breakthroughs and create a workplace that values diversity, flexibility, and purpose-driven work.Join Our Team of...
-
Senior Consultant, Advisory Role
hace 1 semana
San Pedro Garza García, Nuevo León, México ELEVATE A tiempo completoAbout the Role:We are seeking a highly motivated and experienced Senior Consultant to join our Advisory team in Mexico. As a key member of our team, you will be responsible for delivering high-quality analysis and product outputs for clients, specifically in the areas of responsible sourcing, human rights due diligence, and ESG risk management.Key...
-
Senior Basis Consultant
hace 1 mes
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Basis Consultant to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will play a critical role in ensuring the 24x7 availability of SAP systems running in our private cloud offering.Key ResponsibilitiesRespond, troubleshoot, and resolve alerts and incidents related...
-
Senior Consultant
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoEmpowering InnovationSAP is committed to helping the world run better. Our company culture is built on enabling innovation by building breakthroughs together. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work.About the RoleWe are seeking a highly motivated and experienced IT...
-
Senior Basis Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Basis Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for ensuring the 24x7 availability of SAP systems running in SAP ECS, responding to and resolving alerts and incidents, and serving as an escalation point for productive...