Senior Consultant
hace 4 semanas
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP CS UC Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service.
As a member of our team, you will:
- Be located at and work from within SAP office in Monterrey 3 days per week on a flex-work model
- Detect, address and resolve complex issues
- Analyze and provide professional recommendations on non-standard items
- Share best practices and lessons learned, and leverage them for future enhancements
- Assist in monitoring service quality and preparing service reports
- Be able to also explain complex scenarios with simple words, and also be able to assist and train end-users/agents if this is required
- Work with design team on strategies that helps meet customer needs.
Required skills:
- Minimum two years of experience in IT operations/ managing services
- Excellent interpersonal skills – communicating with others, problem solving and decision making
- Positive attitude, sociable, a team player who is service oriented
- Ability to work without supervision and take ownership of assigned tasks
- Strong analytical capabilities and process thinking
- Ability to work with carriers and service providers
- Microsoft Teams enterprise and telephony operations skills
- Proven ability to work in a virtual team environment
- Decision making – Demonstrate accountability and commitment by preparing decision-making processes
- Highly motivated, can-do attitude and result oriented
- Strong team player, experienced in working with virtual and international teams
- Strong oral and written communication and presentation skills
- Willingness to accept additional responsibilities
- Excellent in English, both written and verbal
Preferred skills:
- Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
- Working knowledge of networking technologies
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