Customer Service Logistics Coordinator
hace 3 semanas
**About YQN**
We are a leading international logistics platform, offering comprehensive services including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, and more.
Our mission is to build a more efficient and intelligent cross-border supply chain logistics.
**Job Summary**
We are seeking a skilled Customer Service Logistics Coordinator to ensure smooth and timely freight process flow.
The successful candidate will be responsible for accurate data entry, tracking shipments, utilizing Process Monitors and Workflows, and ensuring timely movement and delivery of freight to customers.
**Key Responsibilities:**
* Ensure accurate and timely data entry into our operating system
* Track and trace shipments as required
* Utilize Process Monitors and Workflows on a daily basis
* Ensure timely movement and delivery of freight to customers
* Ensure documents are sent to customers or brokers in a timely manner for customs purposes
* Ensure accurate and timely client invoicing
* Interact with customers to arrange shipments and exceed customer service expectations
* Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, etc.)
* Meet compliance regulations at all times
* Understand department process flow and identify areas for improved efficiency
* Ensure all customers' standard operating procedures are followed and updated
**Requirements:**
* Bachelor's degree preferred
* Proactive and positive attitude
* Solid knowledge of import and export
* Excellent communication and interpersonal skills
* Excellent customer service and client relations skills
* Quick critical thinking and problem-solving abilities
* Ability to use computers, software, and other technology for inventory and communication purposes
* Excellent interpersonal, written, and verbal communication skills
* Passion for logistics and desire to grow with our team
* Ocean freight forwarding experience is a must
* Good network of airlines and airfreight master co-loaders
* Proficient in English and Spanish
**What We Offer:**
* Competitive salary: $15,000.00 per month
* Full-time position with an 8-hour shift
* English language proficiency required
* On-site employment
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