Guest Experience Associate
hace 2 semanas
Job Summary
We are seeking a highly skilled Guest Experience Associate to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, responding to their requests and resolving any issues that may arise.
Key Responsibilities
- Answer and respond to guest calls, requests, and inquiries in a timely and professional manner.
- Process guest requests for wake-up calls, screening calls, and other services as needed.
- Monitor busy or unanswered lines and check back with callers on hold to update their status.
- Receive, record, and relay messages accurately and completely.
- Activate and deactivate guest room message lights as necessary.
- Provide guests with information and assistance on hotel services and amenities.
- Work collaboratively with other team members to ensure seamless guest service.
Requirements
- High school diploma or equivalent required.
- No prior work experience necessary, but a positive attitude and excellent communication skills are a must.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving skills and attention to detail.
- Ability to work a variety of shifts, including evenings and weekends.
About Us
Marriott International, Inc. is a global hospitality leader with a portfolio of 30 brands and over 7,000 properties worldwide. We are committed to providing exceptional guest experiences and creating opportunities for our employees to grow and develop their careers.
-
Guest Experience Specialist
hace 4 días
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeding their expectations.**Key Responsibilities**Answer and respond to guest calls, requests, and concerns in a timely...
-
Guest Experience Representative
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled and customer-focused Guest Experience Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring their stay with us is memorable and enjoyable.Key...
-
Guest Experience Manager
hace 2 semanas
Quintana Roo, México Accor Hotels A tiempo completo{"Job Title": "Guest Experience Manager", "Job Summary": "We are seeking a highly skilled Guest Experience Manager to join our team at Accor Hotels. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel. Responsibilities: * Supervise and manage...
-
Guest Experience Specialist
hace 1 día
quintana roo, México Nexus Tours A tiempo completoNexusTours es el Destination Management Company líder regional en Caribe, Centroamérica y Norteamérica, que opera con oficinas propias en 16 países y 42 destinos. Se parte de nuestro equipo de trabajo como GUEST EXPERIENCE SPECIALIST . El Agente de Guest Experience Specialist ayuda a interactuar con el agente de viajes y los clientes directos y nuestro...
-
Housekeeping Associate
hace 1 semana
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a detail-oriented and customer-focused Housekeeping Associate to join our team at Marriott International, Inc. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.**Key Responsibilities**Respond promptly to guest requests and provide exceptional...
-
Guest Services Associate I
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**As a Guest Services Associate I, you will be responsible for providing exceptional service to our guests by processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. You will also be responsible for securing payment, activating/reissuing room keys, and ensuring rates match market codes....
-
Housekeeping Associate
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Marriott International, Inc. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of guest rooms and public areas.Key ResponsibilitiesRespond promptly to guest requests and provide exceptional customer...
-
Housekeeping Associate
hace 1 semana
Quintana Roo, México Marriott International A tiempo completoPOSITION SUMMARYAt Marriott International, we are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team. As a key member of our housekeeping department, you will play a vital role in ensuring the cleanliness and comfort of our guests.Key Responsibilities:Prepare and maintain clean linens, towels, and other amenities for guest...
-
Housekeeping Associate
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at The St. Regis Kanai Resort Riviera Maya. As a Housekeeping Associate, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.**Key Responsibilities**Respond promptly to requests from guests and other...
-
Housekeeping Associate
hace 3 semanas
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Marriott International, Inc. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.Key ResponsibilitiesRespond promptly to guest requests and provide exceptional customer...
-
Guest Services Manager
hace 1 semana
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryThe Guest Services Manager is responsible for the successful functioning of the department, ensuring the quality, standards, and expectations of customers are met on a daily basis. This role involves managing day-to-day operations, developing specific goals and plans to prioritize, organize, and accomplish work, and handling complaints, settling...
-
Housekeeping Associate
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly skilled Housekeeping Associate to join our team at The St. Regis Kanai Resort Riviera Maya. As a Housekeeping Associate, you will be responsible for ensuring the highest level of cleanliness and hospitality in our guest rooms and public areas.**Key Responsibilities**Respond promptly to guest requests and provide...
-
Housekeeping Associate
hace 2 semanas
Quintana Roo, México Marriott International A tiempo completoPOSITION SUMMARYAt Marriott International, we are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team. As a key member of our housekeeping department, you will play a vital role in ensuring the cleanliness and comfort of our guests.Key Responsibilities:Prepare and maintain clean linens and towels for guest rooms.Operate and...
-
Guest Service Agent
hace 7 días
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...
-
Guest Service Supervisor
hace 1 semana
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly skilled Guest Service Supervisor to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring exceptional guest experiences through efficient and personalized service.**Key Responsibilities**Process all guest check-ins,...
-
Concierge - Guest Services Expert
hace 7 días
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly skilled Concierge to join our team at Marriott International, Inc. As a Concierge, you will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and exceeding guest expectations.**Key Responsibilities**Respond to guest requests for special arrangements or services, making...
-
Hotel Guest Services Representative
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Hotel Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, answering phone calls, and responding to guest requests in a timely and professional manner.Key ResponsibilitiesAnswer and respond to guest calls,...
-
Concierge - Guest Services Expert
hace 2 semanas
Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Concierge to provide exceptional guest services and create unforgettable experiences for our discerning clientele. As a Concierge, you will be the face of our hotel, responsible for delivering personalized service and exceeding guest expectations.Key ResponsibilitiesRespond to guest requests for special arrangements or...
-
Concierge - Guest Services Specialist
hace 4 días
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Concierge to join our team at The St. Regis Kanai Resort Riviera Maya. As a Concierge, you will be responsible for providing exceptional guest service, ensuring that every interaction is personalized and memorable.**Key Responsibilities**Respond to guest requests for special arrangements or...
-
Guest Service Agent
hace 7 días
Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly skilled Guest Service Agent to join our team at The St. Regis Kanai Resort Riviera Maya. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Process all guest check-ins, check-outs, room...