Guest Experience Associate

hace 2 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly skilled Guest Experience Associate to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, responding to their requests and resolving any issues that may arise.

Key Responsibilities

  • Answer and respond to guest calls, requests, and inquiries in a timely and professional manner.
  • Process guest requests for wake-up calls, screening calls, and other services as needed.
  • Monitor busy or unanswered lines and check back with callers on hold to update their status.
  • Receive, record, and relay messages accurately and completely.
  • Activate and deactivate guest room message lights as necessary.
  • Provide guests with information and assistance on hotel services and amenities.
  • Work collaboratively with other team members to ensure seamless guest service.

Requirements

  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and excellent communication skills are a must.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and attention to detail.
  • Ability to work a variety of shifts, including evenings and weekends.

About Us

Marriott International, Inc. is a global hospitality leader with a portfolio of 30 brands and over 7,000 properties worldwide. We are committed to providing exceptional guest experiences and creating opportunities for our employees to grow and develop their careers.



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