Guest Services Associate I
hace 4 semanas
**Job Summary**
As a Guest Services Associate I, you will be responsible for providing exceptional service to our guests by processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. You will also be responsible for securing payment, activating/reissuing room keys, and ensuring rates match market codes. Additionally, you will verify/adjust billing for guests, communicate with appropriate staff when guests are waiting for an available room, and advise guests of messages.
**Key Responsibilities**
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
**Requirements**
- Follow company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of employees.
- Comply with quality assurance standards.
**About Marriott International, Inc**
Marriott International, Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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