Guest Experience Specialist

hace 3 semanas


quintana roo, México Nexus Tours A tiempo completo

NexusTours es el Destination Management Company líder regional en Caribe, Centroamérica y Norteamérica, que opera con oficinas propias en 16 países y 42 destinos.

Se parte de nuestro equipo de trabajo como GUEST EXPERIENCE SPECIALIST .

El Agente de Guest Experience Specialist ayuda a interactuar con el agente de viajes y los clientes directos y nuestro equipo de especialistas asegurándose de que se cumplan las expectativas de nuestras Key Account. Serás responsable de gestionar los conflictos que se presenten a nuestros pasajeros en sitio (Costa Mujeres, Zona Hotelera, Aeropuerto, Riviera Maya).

¿Qué esperamos de ti?
  • Al menos 1-2 años de experiencia en la industria turística o hotelera.
  • Se requiere experiencia en servicio al cliente específicamente en la resolución de conflictos.
  • Organización y orientación al detalle.
  • Experiencia en MS Office (Word, Excel, Teams).
  • Excelentes habilidades de comunicación en inglés (verbal y escrita). Indispensable.
  • Experiencia en el uso de Salesforce o algún CRM similar.
  • Habilidades de comunicación fluidas en francés (no obligatorio).
¿Qué puedes esperar de nosotros?
  • Salario competitivo.
  • Prestaciones superiores a la ley como: Seguro de gastos médicos, Epic Days y descuentos con la marca y asociados.
  • Participarás de nuestros programas de formación y capacitación constante.
  • Serás parte de una cultura orientada a las personas, en la que podrás ser tú mismo y desarrollarte profesionalmente.

Si quieres vivir una #Lifechangingexperience, no esperes más y Postúlate :)

Nexustours se enorgullece de ser un lugar de trabajo con igualdad de oportunidades. Estamos comprometidos con la igualdad de oportunidades de empleo independientemente de la raza, el color, la religión, el sexo, la nacionalidad, la orientación sexual, la edad, la ciudadanía, el estado civil, la diversidad de capacidades o la identidad de género.

Requerimientos

Educación mínima: Educación media superior -Bachillerato General
1 año de experiencia
Idiomas: Francés, Inglés
Palabras clave: especialista

#J-18808-Ljbffr

  • Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeding their expectations.**Key Responsibilities**Answer and respond to guest calls, requests, and concerns in a timely...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Are you a people person looking for a career that combines hospitality with communication skills? As a Guest Experience Representative at Marriott International, Inc., you will be the face of our brand, providing exceptional service to our guests and ensuring their stay is nothing short of memorable.We are seeking an enthusiastic and customer-focused...

  • Guest Experience Host

    hace 19 horas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job Overview:We are seeking a highly skilled Guest Experience Host to join our team at Marriott International, Inc.About the Job:This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional guest experiences. As a Guest Experience Host, you will be the first point of contact for guests and will be...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Experience Associate to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, responding to their requests and resolving any issues that may arise.Key ResponsibilitiesAnswer and respond to guest...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Concierge to join our team at The St. Regis Kanai Resort Riviera Maya. As a Concierge, you will be responsible for providing exceptional guest service, ensuring that every interaction is personalized and memorable.**Key Responsibilities**Respond to guest requests for special arrangements or...

  • Guest Services Manager

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryThe Guest Services Manager is responsible for the successful functioning of the department, ensuring the quality, standards, and expectations of customers are met on a daily basis. This role involves managing day-to-day operations, developing specific goals and plans to prioritize, organize, and accomplish work, and handling complaints, settling...

  • Guest Service Agent

    hace 3 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Service Supervisor

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled Guest Service Supervisor to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring exceptional guest experiences through efficient and personalized service.**Key Responsibilities**Process all guest check-ins,...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled Concierge to join our team at Marriott International, Inc. As a Concierge, you will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and exceeding guest expectations.**Key Responsibilities**Respond to guest requests for special arrangements or services, making...

  • Chief Concierge

    hace 1 semana


    Quintana Roo, México Marriott International, Inc A tiempo completo

    • Provide exceptional guest service by verifying guest identity, payment information, and room assignments, while ensuring accurate accounts and Marriott Rewards information.• Process all payment types, vouchers, paid-outs, and charges, balancing and dropping receipts, and counting and securing bank at the beginning and end of shift.• Serve as a role...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    We are seeking a highly skilled Telecommunications Operator to join our team at The St. Regis Kanai Resort Riviera Maya in Mexico.As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests by answering, recording, and processing all guest calls, requests, questions, or concerns.You...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Hotel Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, answering phone calls, and responding to guest requests in a timely and professional manner.Key ResponsibilitiesAnswer and respond to guest calls,...


  • Quintana Roo, México Marriott International A tiempo completo

    Job OverviewWe are seeking a skilled Dining Service Specialist to join our team at Marriott International. This is a fantastic opportunity for someone who is passionate about delivering exceptional guest experiences.Job Responsibilities Provide genuine hospitality and ensure guests feel valued and respected throughout their dining experience. Maintain a...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment at The St. Regis Kanai Resort Riviera Maya. This role is an exciting chance to develop your skills and experience in guest service and operations.About the Role:We are seeking an experienced Guest Service Representative who will be responsible for...


  • Quintana Roo, México Marriott International A tiempo completo

    Quality Assurance RoleThe Quality Assurance Specialist is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Concierge to provide exceptional guest services and create unforgettable experiences for our discerning clientele. As a Concierge, you will be the face of our hotel, responsible for delivering personalized service and exceeding guest expectations.Key ResponsibilitiesRespond to guest requests for special arrangements or...

  • Guest Service Agent

    hace 3 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled Guest Service Agent to join our team at The St. Regis Kanai Resort Riviera Maya. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Process all guest check-ins, check-outs, room...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    We are seeking a skilled Garment Production Specialist to join our team at The St. Regis Kanai Resort Riviera Maya, located in Playa Del Carmen, Mexico.Job SummaryThis is a full-time position that requires the ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds. The ideal candidate will have at least one year of...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    About the RoleThis is a great opportunity to join Marriott International, Inc as a Facilities Maintenance Specialist. As a member of our team, you will play a critical role in ensuring the smooth operation of our facilities and providing exceptional service to our guests.Job SummaryThe successful candidate will be responsible for performing routine...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    **About the Role**We are seeking a highly motivated and detail-oriented Travel Reservation Specialist to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations.**Key Responsibilities:**Process all reservation requests, changes, and cancellations received by...