Technical Support Specialist

hace 4 días


Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo
Job Description

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Hrpv Mexico. This role is ideal for individuals who are passionate about providing exceptional technical support and have a strong background in hardware and software troubleshooting.

Key Responsibilities:
  • Assist in resolving hardware and software issues in a timely and efficient manner.
  • Resolve common network connectivity and internet access problems.
  • Help with the installation and configuration of devices.
  • Document and follow up on incidents reported by users.
  • Perform preventive maintenance tasks on computer equipment.
  • Update software and operating systems according to company policies.
  • Manage hardware and software inventories.
  • Maintain accurate records of incidents, solutions, and procedures.
  • Generate periodic reports on the status of technical support and common incidents.
Requirements:
  • Technical skills and knowledge of hardware and software.
  • Basic network knowledge (TCP/IP, DNS, DHCP).
  • Experience with remote and on-site technical support.
  • Strong customer service skills.
  • Adaptability and continuous learning.
  • Teamwork orientation.
  • Advanced English level (B2-C1).
About the Role

This role offers a competitive monthly salary ranging from $600 to $700 USD, depending on experience, as well as a range of benefits including Mexican law benefits, paid vacations, and Christmas bonus.

The working schedule is from Monday to Friday, with opportunities for professional development and growth. We also offer paid training, discounts at select establishments, and a supportive environment that promotes collaboration and innovation.



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