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At AutoZone, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers via phone and email. You will work closely with our Technical Analysts to resolve complex technical issues and provide feedback to customers and junior analysts to help them understand resolutions and use our products effectively.
Key Responsibilities:- Diagnose and repair technical issues to determine if they are software or hardware related
- Provide feedback to customers and junior analysts to help them understand resolutions and use our products effectively
- Research new and ongoing issues to determine if they can be resolved permanently or by using a work-around
- Document technical steps and procedures to ensure that others can follow the same steps
- Escalate complex technical issues to senior analysts and management as needed
- High school diploma or equivalent (G.E.D.)
- Area of study: Computer Technician or higher
- One to two years of experience in customer service and technical support
- Proficient in Windows, Android, and iOS operating systems
- English/Spanish proficient
