Collector Specialist 3
hace 4 semanas
Job Summary:
The Collections Specialist 3 plays a crucial role in resolving delinquency issues and recovering past due portfolios. This position requires advanced negotiation skills, research, and problem-solving abilities to interpret procedures and instructions.
Responsibilities:
- Utilize advanced negotiation skills to resolve delinquency issues and increase recovery rates.
- Research and develop external contacts to resolve problems, such as skip tracing.
- Share knowledge with less experienced collectors and provide guidance on procedures and instructions.
- Work under general supervision and established procedures to ensure compliance with quality objectives and institutional policies.
- Provide exceptional customer service and fulfill client needs while maintaining a high level of professionalism.
- Assess risk and make business decisions that align with the firm's reputation and safeguard Citigroup, its clients, and assets.
Qualifications:
- 1 year of experience in collections, preferably in a banking environment.
- High School diploma or equivalent.
- Excellent communication and negotiation skills.
- Ability to work under pressure and make decisions with minimal supervision.
Job Family: Operations - Collections Default
Job Family Group: Core Collections
Time Type: Full time
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