Collector Specialist 3

hace 4 semanas


Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

Job Summary:

The Collections Specialist 3 plays a crucial role in resolving delinquency issues and recovering past due portfolios. This position requires advanced negotiation skills, research, and problem-solving abilities to interpret procedures and instructions.

Responsibilities:

  • Utilize advanced negotiation skills to resolve delinquency issues and increase recovery rates.
  • Research and develop external contacts to resolve problems, such as skip tracing.
  • Share knowledge with less experienced collectors and provide guidance on procedures and instructions.
  • Work under general supervision and established procedures to ensure compliance with quality objectives and institutional policies.
  • Provide exceptional customer service and fulfill client needs while maintaining a high level of professionalism.
  • Assess risk and make business decisions that align with the firm's reputation and safeguard Citigroup, its clients, and assets.

Qualifications:

  • 1 year of experience in collections, preferably in a banking environment.
  • High School diploma or equivalent.
  • Excellent communication and negotiation skills.
  • Ability to work under pressure and make decisions with minimal supervision.

Job Family: Operations - Collections Default

Job Family Group: Core Collections

Time Type: Full time


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