Debt Recovery Specialist
hace 3 semanas
About HireRight:
We are seeking a skilled Debt Recovery Specialist to join our team. As a key member of our collection department, you will be responsible for managing a portfolio of clients and ensuring timely recovery of accounts receivable.
Key Responsibilities:
- Analyze and review collection issues to determine root cause and build relationships with internal and external stakeholders
- Evaluate and escalate on time any issues detected that impact collection
- Report significant past due AR and/or situations that could impact collections
- Provide regular updates of account status and resolve customer inquiries in Salesforce
- Prioritize daily tasks and collection actions to decrease past due balances on assigned customers' accounts
- Conduct balance and AR reconciliations with customers according to credit policies
- Explain standard accounts receivable related policies and procedures to internal and external stakeholders
- Access and utilize detailed and summary level collection reports to analyze and present findings to top management
Qualifications:
We require:
- A High school diploma or equivalent
- 3 to 5 years in collections experience
- High/proficient written and verbal communication skills in English and Chinese
- Intermediate knowledge in Excel
- Ability to thrive in a fast-paced environment and adhere to processes and procedures
We prefer:
- College degree in Administrative field
- D365 and Salesforce experience
- Customer service-related experience
What we offer:
$65,000 - $85,000 per year salary depending on experience
HireRight is an equal opportunity employer and offers a competitive benefits package.
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