Sales Director

hace 6 días

Guadalajara, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly motivated and experienced Sales Director to lead our sales team and drive revenue growth. As a key member of our management team, you will be responsible for developing and executing sales strategies to achieve property sales objectives.

Key Responsibilities
  • Develop and Execute Sales Strategies
    • Work with the sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
    • Develop and implement a sales plan addressing revenue, customers, and the market for the segment led by the DOS.
    • Assist with the development and implementation of promotions, both internal and external.
  • Maximize Revenue
    • Provide positive and aggressive leadership to ensure maximum revenue potential.
    • Recommend booking goals for sales team members.
  • Manage Sales Activities
    • Monitor all day-to-day activities of direct reports.
    • Approve space release for catering to maximize revenue.
    • Participate in sales calls with members of the sales team to acquire new business and/or close on business.
    • Execute and support the operational aspects of business booked.
  • Analyze and Report on Sales and Financial Data
    • Analyze market information by using sales systems and implement strategy to achieve property's financial room and catering goals.
    • Assist Revenue Management with completing accurate six-period projections.
    • Review sales and catering guest satisfaction results to identify areas of improvement.
  • Ensure Exceptional Customer Service
    • Display leadership in guest hospitality and exemplify customer service.
    • Interact with guests to obtain feedback on product quality and service levels.
    • Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract, and overall satisfaction.
    • Empower employees to provide excellent customer service.
    • Observe service behaviors of employees and provide feedback to individuals.
    • Incorporate guest satisfaction as a component of department meetings with a focus on continuous improvement.
    • Execute and support the company's Customer Service Standards and property's Brand Standards.
    • Participate in and practice daily service basics of the brand.
    • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Build Successful Relationships
    • Develop and manage relationships with key stakeholders, both internal and external.
    • Work collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
    • Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
    • Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.
  • Manage and Conduct Human Resource Activities
    • Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.
    • Utilize all available on-the-job training tools for employees.

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