Empleos actuales relacionados con Senior Support Center Analyst - San Pedro Garza García, Nuevo León - Innova Solutions
-
Senior Support Center Analyst
hace 1 mes
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoJob Title: Senior Support Center AnalystInnova Solutions is seeking a highly motivated Senior Support Center Analyst to join our team. As a Senior Support Center Analyst, you will be responsible for handling escalations, collaborating with the Support Manager to improve ticket data quality, and working on the outstanding ticket queue with an emphasis on more...
-
Senior Support Center Analyst
hace 4 semanas
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoJob Title: Senior Support Center AnalystAbout the Role:We are seeking a highly motivated Senior Support Center Analyst to join our team at MassGenics. As a Senior Support Center Analyst, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and collaborating with our Support Manager to improve ticket...
-
Senior Support Center Analyst
hace 4 semanas
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob Summary: Innova Solutions is seeking a highly motivated Senior-Level Support Center Analyst to join our team. As a key member of our support center, you will be responsible for providing exceptional technical support to our customers. Key Responsibilities: Handle escalations as needed, including both internal and external. Collaborate with the Support...
-
Senior-Level Support Center Analyst
hace 4 semanas
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob Title: Senior-Level Support Center AnalystJob Summary: We are seeking a highly motivated Support Analyst with experience in production support, including defect analysis, triage, and resolution. The ideal candidate will have a strong background in Windows operating system and Microsoft Office, as well as experience with hardware and software...
-
Support Center Analyst
hace 1 mes
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoJob Title: Support Center AnalystInnova Solutions is seeking a highly motivated Support Center Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle escalations and provide timely resolutions to customer...
-
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoWe are seeking a highly skilled Senior-Level Support Center Analyst to join our team at Innova Solutions. This is an exciting opportunity for an experienced professional to take their career to the next level, working on a wide range of technical projects and collaborating with our global team.About the RoleAs a Senior-Level Support Center Analyst, you will...
-
Senior-Level Support Center Analyst
hace 3 semanas
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoWe are seeking a highly motivated Support Analyst with experience in production support, including defect analysis, triage, and resolution. This role will involve release testing support for maintenance and enhancements, upgrades, and patches, as well as reviewing and recommending utilization, process, and method improvements.Key Responsibilities:Handle...
-
Technical Support Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoAbout the RoleWe are seeking a highly motivated Senior-Level Support Center Analyst to join our team.As a Senior-Level Support Center Analyst, you will be responsible for handling escalations, collaborating with the Support Manager to improve ticket data quality, and working on outstanding ticket queues.Handle escalations as needed, including both internal...
-
Support Center Analyst
hace 1 mes
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoInnova Solutions is seeking a highly skilled Support Center Analyst to join our team. As a Support Center Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with our Support Manager to improve ticket data quality. Key Responsibilities: Handle...
-
IT Support Specialist
hace 3 días
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoInnova Solutions is currently seeking a highly motivated and experienced Senior-Level Support Center Analyst to join their team.OverviewThe ideal candidate will have extensive experience in production support, including defect analysis, triage, and resolution, as well as release testing support for maintenance and enhancements, upgrades, and patches....
-
Mid-Level Support Center Analyst
hace 1 mes
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob Summary:Innova Solutions is seeking a highly motivated and experienced Mid-Level Support Center Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with our support manager to improve ticket data quality.Key...
-
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoSenior-Level Support Center Analyst Job Opportunity at Innova SolutionsInnova Solutions is hiring a highly motivated Senior-Level Support Center Analyst to join our team. This permanent position offers the chance to work remotely from Mexico.This role involves handling escalations, collaborating with the Support Manager to improve ticket data quality,...
-
Support Center Technical Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob Title: Support Center Technical SpecialistDescription: We are looking for a highly motivated technical professional to join our Support Center team as a Technical Support Center Analyst. The ideal candidate will have a strong background in production support, including defect analysis, triage, and resolution, as well as experience with release testing...
-
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoJob OverviewInnova Solutions, a leading organization, is seeking an experienced Senior-Level Support Center Analyst to join our team. As a key member of our support center, you will play a vital role in providing top-notch support to our clients.About the RoleThis is a permanent position that requires a highly motivated and skilled individual who can work...
-
Technical Support Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoMid-Level Support Center Analyst Job DescriptionInnova Solutions is hiring for a Mid-Level Support Center Analyst role. The position is permanent, and the location is remote, with a focus on supporting clients worldwide.As a Mid-Level Support Center Analyst, you will be responsible for:Handling escalations, including internal and external issues.Providing...
-
Senior Financial Analyst
hace 1 mes
San Pedro Garza García, Nuevo León, México Redwood Logistics A tiempo completoAs a Senior Financial Analyst at Redwood Logistics, you will play a crucial role in providing financial insights and strategic guidance to support business growth and decision-making. Your expertise will be instrumental in developing and implementing financial plans, analyzing financial data, and identifying opportunities for improvement.Key...
-
{"title":"Senior Financial Analyst
hace 3 semanas
San Pedro Garza García, Nuevo León, México Redwood Logistics A tiempo completo{"description":"Job Title: Senior Financial AnalystJob Summary: We are seeking a Senior Financial Analyst to join our team at Redwood Logistics. As a key member of our finance department, you will be responsible for providing financial insights and analysis to support business decision-making.Key Responsibilities:• Provide financial forecasts, budgeting,...
-
Mid-Level Support Analyst
hace 3 días
San Pedro Garza García, Nuevo León, México MassGenics A tiempo completoInnova Solutions is seeking a highly motivated Mid-Level Support Center Analyst to join our team. As a key member of our Support Center, you will play a crucial role in ensuring the smooth operation of our technology infrastructure.About Innova Solutions:We are a global leader in technology and business transformation solutions, employing approximately...
-
Support Center Professional
hace 1 semana
San Pedro Garza García, Nuevo León, México Innova Solutions A tiempo completoKey Responsibilities:Handle escalations as needed, both internal and external.Transfer knowledge of new projects to the Support team to ensure effective support of enhanced infrastructure and environments.Collaborate with the Support Manager to improve ticket data quality.Work the outstanding ticket queue, prioritizing more challenging tickets or...
-
Senior Financial Analyst
hace 5 días
San Pedro Garza García, Nuevo León, México Celekta Consulting A tiempo completoAbout This RoleCelekta Consulting is seeking a skilled Senior Financial Analyst to join our Managed Services team. As a key member of our financial team, you will be responsible for providing senior leadership with accurate and timely financial information by preparing, researching, and analyzing accounts.Key Responsibilities:Prepare journal entries and...
Senior Support Center Analyst
hace 1 mes
Innova Solutions is seeking a highly motivated Senior-Level Support Center Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
Handle escalations as needed, including both internal and external.
Collaborate with the Support Manager to improve ticket data quality.
Work the outstanding ticket queue with an emphasis on more difficult tickets or ticket escalations.
Lead the Incident Responses process, as requested.
Support release testing.
Propose Support process and method improvements.
Provide on-call / off hour support.
Requirements:
Bachelor's degree, preferably in IT, plus four years' related technical or business experience; or an equivalent combination of education and experience.
At least four years' experience with Windows operating system and Microsoft Office.
Extensive experience with Windows operating system and Microsoft Office.
Must have extensive experience installing and configuring PC's and software.
Extensive experience troubleshooting hardware and software issues.
Experience managing wireless telecom including plan, device support, device selection, and MDM.
Must have a good working knowledge of various software products used by the Support Center.
Preferred Qualifications:
A+, MCSE, CSS and/or HDA certification preferred.
Experience with Logistics systems preferred and business processes (e.g., Warehousing, Transloading, Intermodal, Truckload, LTL, Pricing or CHB) – or compensating exceptional technical skills and experience.
Preferred experience with patch management and configuration manages software (i.e. BigFix).
Benefits:
Innova Solutions offers benefits (based on eligibility) that include medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA) and flexible spending account (FSA), life insurance, pet insurance, short term and long term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).
