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Field Service and Sales Application Engineer

hace 2 meses


Ciudad de México, Ciudad de México Hitachi Automotive Systems Americas, Inc. A tiempo completo
About the Role

We are seeking a highly skilled Technical Sales and Service Professional to join our team at Hitachi Automotive Systems Americas, Inc. as a Field Service and Sales Application Engineer. This is a unique opportunity to combine technical expertise with sales and customer support skills to drive business growth and customer satisfaction.

Key Responsibilities
  • Service:
    • Provide technical support and maintenance services to customers, ensuring prompt and effective resolution of issues.
    • Conduct routine maintenance and repair of customer equipment, adhering to established procedures and protocols.
    • Manage and maintain traveling inventory, ensuring accurate tracking and reporting.
    • Protect and maintain company property, including traveling inventory, IT equipment, and tools.
    • Provide detailed documentation for problem resolution, training, and customer reporting.
  • Sales:
    • Develop and maintain strategic customer relationships, identifying and pursuing new business opportunities.
    • Conduct sales calls, schedule promotional work, and track sales activities in the assigned geographical territory.
    • Present products and solutions to customers, either individually or in combination with other Hitachi staff.
    • Maintain accurate forecasts and provide budgetary prices and formal product quotations.
    • Grow prospects and the overall sales pipeline, driving sales bookings and achieving revenue goals.
  • General:
    • Convey a positive attitude, professionalism, and pride in appearance to all employees and customers.
    • Demonstrate ability to work independently with little supervision, when required.
    • Demonstrate ability to use good judgment in resolving problems and making recommendations.
    • Demonstrate ability to complete projects as designated by management, contributing to overall company sales and service performance.
Requirements
  • Education:
    • AS degree in Engineering or equivalent combination of education and experience.
    • BS degrees in Engineering, Chemistry, Physics, or related field preferred.
  • Experience and Travel Requirements:
    • 0-5+ years of experience in sales or related customer-facing activity.
    • Demonstrate strong work ethic, including on-time completion of assignments and effective teamwork.
    • Demonstrate ability to effectively communicate information to customers and internal team regarding service activities and schedules.
    • Knowledge of analog and digital circuitry as applied to our equipment is preferred.
    • Experience using digital volt meters, oscilloscopes, hand tools, and computers.
    • Basic knowledge and understanding of Physics and Chemistry.
    • Experience disassembling and assembling intricate parts as related to selected instruments.
    • Demonstrate ability to complete system installation, including basic customer training.
    • Learn to provide Room Surveys.
  • Skills and Abilities Requirements:
    • Ability to convey key features of company products in a convincing manner.
    • The ability to work from schematics using various test equipment and mathematical calculations specific to electronics.
    • Ability to effectively interface with customers, service department personnel, and sales support staff.
    • Demonstrate basic computer skills and ability with relevant MS Office programs.
    • Equipment-specific operation and mechanical skills.
    • Ability to solicit help from more senior service engineers.
    • Ability to schedule resources to reach department goals.
    • Ability to understand documentation for entry-level training classes and product brochures.
    • Ability to provide basic customer application training.
    • Demonstrate ability to manage time and resources to provide consistent, high-quality service.
    • Demonstrate strong verbal and written communication skills with managers, co-workers, and both internal and external customers.
About Us

Hitachi Automotive Systems Americas, Inc. is a leading provider of automotive systems and solutions. We are committed to innovation, quality, and customer satisfaction. Our team is dedicated to delivering exceptional products and services that meet the evolving needs of the automotive industry.

We offer a dynamic and collaborative work environment that fosters growth, learning, and innovation. Our employees are passionate about technology and making a difference. We strive to support our employees in their career aspirations and promote the freedom to explore new horizons.