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Field Service and Sales Application Engineer

hace 1 mes


Ciudad de México, Ciudad de México Hitachi Vantara Corporation A tiempo completo

Job Summary

We are seeking a highly motivated and skilled Field Service and Sales Application Engineer to join our team at Hitachi Vantara Corporation. As a key member of our sales and service team, you will be responsible for maintaining existing business and pursuing new business opportunities with promotion.

Key Responsibilities

  • Undertake routine maintenance and repair of customer equipment.
  • Maintain accurate records of all work performed and training received.
  • Complete assigned formal training with passing test grades.
  • Complete assigned On the Job Training (OJT), with the goal of instrument certification.
  • Manage and maintain traveling inventory according to department policy and procedure.
  • Protect and maintain company property, including traveling inventory, IT, test equipment, tools, etc.
  • Provide detailed documentation for problem resolution, training, and customer reporting.
  • Demonstrate ability to retain knowledge from more experienced engineers through OJT or Classroom Training.

Sales Responsibilities

  • Develop and maintain strategic customer relationships.
  • Conduct sales calls, schedule promotional work, and track sales activities in the assigned geographical territory.
  • Conduct presentations and product demonstrations directly with customers, either individually or in combination with other Hitachi staff.
  • Maintain the CRM and provide accurate forecasts as requested.
  • Provide budgetary prices and formal product quotations, prepare proposals, and provide information regarding terms of sale and delivery dates.
  • Grow prospects and the overall sales pipeline.
  • Drive sales bookings and achieve revenue goals.
  • Understand Hitachi products and solutions, compile and evaluate data on new accounts, market trends, and conditions, and competitive products and pricing.

General Responsibilities

  • Convey a positive attitude, professionalism, and pride in appearance to all employees and customers.
  • Demonstrate ability to work independently with little supervision, when required.
  • Demonstrate ability to use good judgment in resolving problems and making recommendations.
  • Demonstrate ability to complete projects as designated by management with the common goal to improve overall company sales and service performance.
  • Willingness to travel a majority of the time, with access to major airports or willingness to relocate considered favorably.

Requirements

  • AS degree in Engineering or equivalent combination of education and experience.
  • BS degree in Engineering, Chemistry, Physics, or related field preferred.
  • 0-5+ years of experience, with experience in sales or related customer-facing activity strongly preferred.
  • Demonstrate strong work ethic, effective communication skills, and ability to work from schematics using various test equipment and mathematical calculations specific to electronics.