Operations Manager, Returns and Fulfillment

hace 21 horas


Xico, México Samsara A tiempo completo
About Samsara

Samsara is a pioneering company in the Connected Operations Cloud, empowering organizations to harness IoT data and improve their operations. Our mission is to enhance the safety, efficiency, and sustainability of physical operations that power our global economy.

Job Summary

We are seeking a seasoned Operations Manager to lead our North American Returns and Fulfillment team. As a key member of our team, you will be responsible for managing order processing, on-time delivery, sales support, and returns processing, all while driving performance metrics. You will also oversee the Mexico Operations team, including hiring and building out the team.

Key Responsibilities
  • Manage a team of 6-8 Operations Specialists & Admins located in the United States and Mexico responsible for Returns and Fulfillment Operations
  • Mentor, train, and develop direct reports to elevate skills for team and individual career progression
  • Act as liaison for various cross-functional teams including Sales, Customer Success, Technical Support, Finance, Logistics, and Business Operations
  • Champion, role model, and embed Samsara's cultural principles as we scale globally and across new offices
  • Hire, develop, and lead an inclusive, engaged, and high-performing team
Requirements
  • Domain expertise in sales order processing for B2B businesses like SaaS, hardware, or software products
  • 2+ years of experience as an operations people manager or relevant experience in operations required
  • Bilingual (Spanish and English) is required
  • B.A./B.S. required, preferably in a business or operations discipline
  • Experience managing a team across multiple time zones
  • Strong spoken and written language skills for working with multiple teams and publishing documentation
About Working at Samsara

We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much more. Take a look at our Benefits site to learn more.


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